Virtual Call Center Representative - Inbound Calls Only

We are seeking a motivated and skilled 1099 Call Center Agent with at least 6 months of prior call center experience to join our team. As a remote, independent contractor, you will play a crucial role in providing outstanding customer service and support to our valued clients.

US based candidates only

We are NOT currently hiring in: California, Delaware, Louisiana, Massachusetts, South Dakota, Vermont, Washington, West Virginia and Wyoming

***We are hiring for mid-August and September training classes***

This is an inbound non-sales position.

Responsibilities:

• Follow call scripts and guidelines while maintaining a friendly and conversational tone during interactions.
• Escalate unresolved issues or unusual situations to the appropriate departments or supervisors for further assistance.
• Achieve and exceed individual and team performance targets, such as call volume, average handling time, and customer satisfaction scores.
• Maintain a high level of empathy and patience, ensuring customer satisfaction and retention.
• Handle inbound calls professionally, addressing customer inquiries, issues, and requests promptly and courteously.
• Provide accurate and detailed information regarding products, services, promotions, and company policies to clients.
• Manage and update customer records accurately in the company database.
• Collaborate with team members and supervisors to resolve complex customer concerns or escalations.
• Participate in ongoing training and development sessions to enhance your skills and customer service abilities.
• Utilize active listening and effective communication skills to understand customers' needs and offer appropriate solutions or recommendations.
• Adapt quickly to new products, services, and industry updates to remain knowledgeable and up-to-date.

Requirements:

• Ability to work independently, manage time effectively, and meet set performance goals.
• Must provide noise cancelling headset.
• Must provide own computer equipment that meets company requirements. NO Chromebook's or Mac's
• Self-motivated, reliable, and able to work flexible hours, including weekends and evenings.
• Excellent verbal communication and interpersonal skills.
• Must be legally authorized to work as an independent contractor in the applicable country or region.
• Proficiency in using computer systems, including CRM software, to access customer information and navigate through various tools.
• Minimum 6 months of recent experience as a call center agent or in a related customer service role.
• Strong problem-solving and conflict resolution abilities.
• Must have hired wired internet access via ethernet cord.
• A quiet and dedicated workspace at home with reliable high-speed internet access.

Note: As a 1099 independent contractor, you will be responsible for your own taxes and benefits. This position offers the flexibility of remote work, enabling you to balance professional and personal commitments effectively. If you possess the required call center experience and are committed to delivering exceptional customer experiences, we welcome you to apply for this exciting opportunity.