Call Center Representative (Remote)

Company:Auto Glass Now

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.

JOB DESCRIPTION:

Duties & Responsabilities:

• Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards Processes customer orders, bills and accounts, and applications for service, maintenance and termination
• Troubleshoots and resolves customer complaints.

KSAs:

• High school diploma (or equivalent) and less than 1 year of experience; post-secondary school education may substitute for years of experience
• Acquires basic skills to perform routine tasks.
• Entry level job with little or no prior relevant work experience.
• Works with either close supervision or under clearly defined procedures.
• Work is prescribed and completed with little autonomy.