Inbound Customer Support Jobs

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists, while providing product and service information and resolving technical issues.

Core Values

• Honor: We hold people in high esteem. Teammates, clients, partners, and anyone in our path is inherently valuable and therefore worthy of respect and grace.

• Integrity: We are authentic.

• Excellence: We care about a job well done.

• Passion: We take pride in the services we provide.

Responsibilities

• Communicate with customers via phone, email and chat

• Provide knowledgeable answers to questions about product, pricing and availability

• Work with internal departments to meet customer's needs

• Data entry in various platforms

• Handle customer inquiries and complaints

• Provideinformation about the products and services

• Troubleshoot and resolveproduct issues and concerns

• Document and updatecustomer records based oninteractions

• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• At least 1 - 3 years' of relevant work experience

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, organize, and prioritize work

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor

What's In It For You

• Collaborate with a diverse network of people
• Work locally or remotely, significantly reducing or eliminating the demands to travel
• Actively deliver innovative solutions for clients
• Apply your skills and experience to help drive business transformation