Remote Call Center Representative ($20.00 - $23.00 / Hour)

Join our team at Experity and experience the benefits of being part of a national leader in on-demand care solutions! As an employee, you'll enjoy flexibility, career development opportunities, financial investment, team building activities, and a comprehensive benefits package. With over 90% of our employees proud to work here, you'll be joining a positive and balanced workplace culture. Don't miss out on this opportunity to improve urgent care and the patient experience with Experity!

Job Responsibilities

• Monitor live queue for timely case readings, notifying radiologists and reassigning cases as needed
• Communicate with radiologists regarding rereads or missing information
• Triage inbound calls from centers regarding case submissions, patient demographics, study status, radiologist communication, and complaints
• Provide Level I support to centers and submit IT tickets when necessary
• Make outbound calls to centers for positive findings and additional study information

Job Requirements

• PACS experience preferred, but not required
• High School degree or equivalent
• Two years of related experience in basic computer skills, clerical work, call center environment, or customer service

Additional Information

• Compensation information confidentiality policy in accordance with legal requirements. 41 CFR 60-1.35(c)
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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