Call Center Representative (Remote) ($52000.00 - $57500.00 / Year)

Advantages Of Joining Our Company

• Opportunity to make a meaningful impact on the healthcare industry and improve the lives of older adults
• Collaborative and positive work environment that values integrity and customer service
• Remote work option available for increased flexibility
• Competitive salary range of $52,000 - $57,500, with additional compensation elements such as bonuses and equity
• Opportunities for career growth and development

• Other duties as assigned
• Meet contact center target metrics to ensure an unmatched patient experience
• Update patient information in electronic medical records system
• Collaborate with care teams to provide exceptional customer service and support clinics
• Manage inbound and outbound calls, scheduling appointments and resolving patient issues

Requirements

• Excellent phone etiquette and communication skills
• Proficient in PC skills, including basic Microsoft Excel
• Customer service and/or clinical reception experience preferred
• Proficiency with electronic medical record documentation is a plus
• Spanish or Polish language skills preferred, but not required
• Positive attitude and friendly demeanor towards older adult patient population
• Must have US work authorization
• Strong multitasking, prioritization, and time management skills
• High School diploma or equivalent required, some undergraduate education preferred

"Oaky" Values:

• Driving clinical excellence
• Taking ownership and delivering results
• Assuming good intentions
• Radiating positive energy
• Creating an unmatched patient experience

Additional Information

• Learn more about our commitment to diversity, equity, and inclusion at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
• Oak Street Health is an equal opportunity employer

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