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Inbound Call Center Representative

Company

Input 1
Address United States
Employment type FULL_TIME
Salary
Category Insurance
Expires 2023-09-09
Posted at 8 months ago
Job Description
Experienced Inbound Call Center Representative


Are you a seasoned call center professional who thrives on delivering top-notch customer experiences in a high-volume environment? Do you have a proven track record of exceeding targets, resolving issues with finesse, and leaving a lasting impression on every caller? if so, we want YOU to be a part of our dynamic team. And if you speak Spanish, we will put your resume on the top!


Things To Know Before Applying


  • Pay: $20 - $22/HR
  • You need to have your own equipment with two monitors, a webcam, and a headset.
  • Must reside within the US and must be okay with working Pacific Hrs.
  • This is a Full-Time Remote Position.
  • Spanish Speaking is a plus!


What You'll Be Doing


  • Handle inbound and outbound (call-backs) customer calls with professionalism, empathy, and efficiency.
  • Utilize our advanced call center software to maintain detailed records and update customer profiles.
  • Address customer inquiries, provide accurate information, and assist with problem-solving to achieve first call resolution.
  • Continuously strive to meet and exceed individual and team performance metrics.


What We're Looking For


  • Team Player: A collaborative attitude with a desire to contribute to the overall success of the team
  • Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred.
  • Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service
  • Experience Matters: A minimum of 2 years of experience as a call center representative, with a demonstrated history of excellence. We handle about 100 calls a day!
  • Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions.
  • Tech Savy: Familiarity with call center software and a willingness to adapt to a new technology


Apply Today and Let Your Call Center Skills Shine!


Take the next step in your call center career and make a difference in the lives of our valued customers. We can't wait to welcome you to our extraordinary team!