Call Center Representative/Enrollment Specialist

Your Mission

On the phone: You will leverage your exceptional skillset to change the lives of the Pyx Health users. You are a maven on the phone with a unique ability to get members excited about the amazing services Pyx Health has to offer to combat the effects of loneliness.

As a team player: Foster and develop strong communication skills, decision-making, problem solving, and encouraging personality.

How You Will Do It

On a day-to-day basis, you will be the voice of Pyx Health with our members. Your every interaction by phone will define whether our members' experience is life changing. Your goal each day will be to enroll members who will use the Pyx Health application and benefit from interactions with the Andy's to improve on their wellness journey.

At this stage in our growth, our processes are constantly changing. Pyx's Enrollment specialist role will demand flexibility and the ability to adapt as our processes change. You have a unique opportunity to think outside the box and have a strategic influence on how we engage our users and improve adoption.

Whether It is Right for You

Everything we do is connected, but we each have different roles. That means we need you to be flexible and very detail oriented. We are rapidly growing. All hands and minds are needed.

This is a full-time, hourly, non-exempt position requiring flexibility and rotating weekend hours. You will need to have at least one year of experience in a customer-facing role. Bilingual (Spanish) preferred. Access to reliable Wi-Fi from home in order to accommodate any work from home needs.

The Day to Day

• Demonstrate empathy with our users who are on a healthcare journey.
• Manage and update customer databases with notes for each customer.
• Identify and escalate priority issues and route calls to appropriate resource.
• Meet established call volume quotas daily.
• Meet personal/team qualitative and quantitative targets.
• Provide personalized customer service by responding to the needs of customers
• Gather user feedback and disseminate amongst the team.
• Document and report on customer feedback to improve the customer experience
• Engage with our customers to answer questions and solve problems related to the Pyx Health app.
• Complete outbound phone calls to targeted users to engage them and help them adopt the Pyx Health platform. Generate customer interest in the company's products or services

Work at home employees are required to establish a designated home workspace. The workspace must be a location free from any background noise or distractions such as, but not limited to, people, pets, traffic, or music.

The Right Stuff

• Strong time management and organizational skills
• Previous experience in a customer support role
• Strong communication, both written and verbal
• Ability to multi-task, set priorities and manage time effectively
• Exceptional interpersonal and rapport building skills
• Operational Detail. You understand the importance of following a process and checking your work to ensure it is complete and correct.
• A patient and empathetic attitude
• Strong phone and verbal communication skills along with active listening
• Calm Under Pressure. You leverage your array of talents by calmly defusing difficult situations and speaking with customers that are looking for a trusted friend.
• Skills and Knowledge
• Familiarity with CRM systems and practices
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• We Hear You Smiling. You answer the phone with a smile, ready to handle whatever the customer needs.
• Comfortable working in fast-paced environments
• Adaptability and flexibility
• Speed. You are a quick starter and can jump into new environments without much ramp up.
• Bi-lingual is a plus
• Great active listening skills
• Customer focus and adaptability to different personality types