Risk Control Associate - Virtual Center

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate’s Guide.

This is a fully remote role.

Risk Control Associates perform risk assessment and mitigation across numerous lines of business and industry segments. Among other things, they help CNA insurance companies and its policyholders identify exposures and implement effective controls that can help prevent bodily injury and property loss.

CNA recognizes that military service members and veterans have expertise that can transfer well to Risk Control. CNA’s Risk Control Associate Program is designed to leverage service accomplishments and build on existing military foundation. Program Associates will work with veteran and civilian mentors who will provide guidance and training to assist veterans as they transition to a career in the insurance industry. CNA values diversity of thought, collaboration, individual leadership initiative and a willingness to learn.

The Program is scheduled to begin the end of September 2023 and encompasses the following tracks:

• Property and Casualty: Performs risk assessments (field-based or virtual center-based) in areas including but not limited to Property, Workers’ Compensation, Construction and Marine.
• Equipment Breakdown: Performs equipment risk assessments and jurisdictional inspections of boilers and pressure vessels.

Under general supervision, learns the principles of the risk control process and gains the skills to perform risk assessments through instruction and participating in on-the-job training for a specified period of time. Develops accelerated ownership of the risk control process.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Creates customer correspondence to confirm virtual / onsite risk assessments, and corresponding business solutions to minimize identified risk exposures.
• Grows technical skillset of how to avoid, minimize and manage risk exposures.
• Acquires skills at an accelerated pace to identify risk exposures, controls, emerging trends, and analyze losses.
• Aids in and develops reports for use internally and externally utilizing risk control and other CNA systems.
• Performs all responsibilities consistently, efficiently, timely, and accurately.
• Participates in and observes risk assessments for both property / casualty & equipment breakdown for all hazard levels, both onsite and virtually
• Develops an accelerated working knowledge of basic insurance principles, risk control techniques, practices and procedures.
• Collaborates with internal underwriting and claims partners to gain a better understanding of the underwriting and claims processes and how risk control affects those processes.
• May perform additional duties as assigned.
• Performs risk assessments - in person and/or virtually for low to moderate risks. Includes recommending solutions to customers to minimize risk.
• Learns skills to research and gather additional information about an account utilizing CNA systems, insurance applications and various industry-related internet sites.
• Interfaces with external agency/broker partners to build rapport and gain better understanding of their relationship with CNA as part of the independent agency insurance process.
• If required for specific role, develop a working knowledge in jurisdictional code compliance relative to the inspection of boilers & pressure vessels.

Reporting Relationship

• Typically Risk Control Manager or above

Skills, Knowledge & Abilities

• Ability to work independently with good organizational and time management skills.
• Effective decision-making skills.
• Knowledge of Microsoft Office Suite, as well as other business-related software.
• Ability to think critically to identify, analyze and solve problems.
• Effective verbal and written communication skills.
• Strong interpersonal skills with ability to develop positive business relationships both in in-person and virtual settings.
• Ability to learn rapidly and adapt quickly to change.
• Strong desire to develop knowledge and understanding of risk control principles and practices.
• If required for specific role, 4 years of pressure equipment industry experience or completion of an accredited military or merchant marine training program in the area of marine or stationary boilers, pressure vessels or nuclear reactors.

Education & Experience

• Minimum of one to two years relevant experience.
• Bachelor's degree or equivalent experience with work toward professional designations.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected].