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Virtual Call Center Jobs

Virtual Call Center Jobs
By VCA Animal Hospitals At , Los Angeles, 90064 $15.77 - $23.65 an hour
Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
Fulfill other related duties as assigned EDUCATION/EXPERIENCE
High school diploma or equivalent PREFERRED SKILLS AND QUALIFICATIONS
Schedule client appointments efficiently while providing a high-quality experience
Manage high volume of inbound and outbound calls and use of SMS/Texts
Prior Veterinary Experience and/or prior call center experience in a medical setting is preferred
Rn Virtual Care Center
By Midwest Cardiovascular Institute - VCC At , Warrenville, 60555
Provide patient and family education when needed
Works efficiently and manages time wisely. Assist other employees when all duties are complete.
Communicates any problems, difficulties or concerns regarding job duties to the team leader.
Basic Life Support certification (BLS) and Advanced Cardiovascular Life Support certification (ACLS) are both required.
Minimum 2 years of experience as RN or 1 year as cardiology RN
Respond to phone calls such as: pharmacy refills, patients, home health agencies, etc.
Assistant Director, Center For Virtual Expression
By Southern Illinois University, Carbondale At Carbondale, IL, United States
Considerable experience working with faculty in a higher education environment.
Provide training and support for cutting-edge digital technology in liberal arts education.
Manage CVeX staff, services, and facilities to maximize availability.
According to need, assist the Director in teacher education seminars on emerging classroom technology for CoLA and SIUC faculty.
Minimum of a Bachelor's degree in a technology or education related field.
Eight years’ experience in advanced computer technology, especially those associated with generative AI, gaming, and virtual/augmented reality.
Virtual Care Center Licensed Assistant Manager
By Planned Parenthood of the Rocky Mountains, Inc. At , Denver, Co $36.26 - $41.10 an hour
Previous experience coordinating follow-up care, critical lab management and patient triage preferred.
Demonstrated leadership and written and verbal communication skills required; previous supervision experience preferred.
Experienced in delivering sensitive information and education while reducing stigma required; experienced in providing empathetic, patient-centered care.
Act as a professional, nonjudgmental source of education to patients by offering information on reproductive, sexual health issues and gender-affirming care.
Previous experience with maintaining regulatory compliance is strongly preferred.
Ability to effectively manage multiple competing tasks and priorities, meet deadlines, and prioritize work independently with little supervision.
Virtual Call Center Technician (Police)
By City of Rocky Mount At , Rocky Mount, 27804, Nc $22.08 - $33.12 an hour
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
Experience working with Records Management Software (RMS) and Computer Aided Dispatch (CAD) police computer software applications.
Utilizes the Agencies Record Management System by looking up information and inputting new information regarding criminal investigations.
Prior experience working in a law enforcement office providing clerical and/or administrative support.
Intermediate or advanced level knowledge of Microsoft Office.
Experience researching criminal justice sensitive information using various police software databases.
Virtual Call Center Representative - Inbound Calls Only
By Emerald Professional Consulting At United States
Utilize active listening and effective communication skills to understand customers' needs and offer appropriate solutions or recommendations.
Participate in ongoing training and development sessions to enhance your skills and customer service abilities.
Manage and update customer records accurately in the company database.
Adapt quickly to new products, services, and industry updates to remain knowledgeable and up-to-date.
Must provide own computer equipment that meets company requirements. NO Chromebook's or Mac's
Minimum 6 months of recent experience as a call center agent or in a related customer service role.
Risk Control Associate - Virtual Center
By CNA Insurance At United States
Ability to work independently with good organizational and time management skills.
Grows technical skillset of how to avoid, minimize and manage risk exposures.
Acquires skills at an accelerated pace to identify risk exposures, controls, emerging trends, and analyze losses.
Learns skills to research and gather additional information about an account utilizing CNA systems, insurance applications and various industry-related internet sites.
Develops an accelerated working knowledge of basic insurance principles, risk control techniques, practices and procedures.
Performs all responsibilities consistently, efficiently, timely, and accurately.
Virtual Call Center Agent
By Ryanassist llc At United States
High school diploma or equivalent; further education or relevant certifications are a plus.
Ability to multitask and manage time effectively in a remote work environment.
Familiarity with customer relationship management (CRM) systems is preferred.
Ensure high levels of customer satisfaction by actively listening to customers, understanding their needs, and offering appropriate solutions.
Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
Proven experience in customer service or call center environments.
Nurse Virtual Command Center
By MercyOne At , Des Moines, 50314, Ia
We care about our employees’ well-being and offer benefits that complement work/life balance.
Preferred Qualifications: - Experience as a Medical Surgical, Medical Telemetry, or Cardio Pulmonary RN
One (1) to two year of bedside nursing experience on an adult acute care unit - Basic Life Support (BLS)
MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total)
Along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine, and specialty clinics.
MercyOne Central Iowa is a member of MercyOne.
Telehealth Coordinator, Virtual Care Center
By Alignment Healthcare At , , Ca
Face to face or remote end user training for device and application use.
Minimum 1 year experience with Apple and android device configuration and applications.
Experience with iPhone and Android phones.
Experience with customer service and technical assistance.
Basic math skills required for data analyzation.
Possess strong customer service skills.
Virtual Call Center Representative
By TSD Global At , , Al
Advancement opportunities into virtual leadership, training, quality and workforce management roles
Prior work from home call center experience a plus!
Private and secure work space at home free from background noise or distractions
Excellent Communication skills both oral and written
Work From Home (AL, IN, TX, TN, NC, SC, WV, WY, UT, ID, IA, LA, MS, OH)
Virtual Call Center Representative - Work From Home
Call Center Representative - Part-Time Temporary (Nc, Sc, In, Fl Virtual)
By Duke Energy At , , Nc $15 an hour
Use professional judgement and escalate customer issues/concerns to management when appropriate.
This role is virtual, ability to work remotely
One-year call center or customer service experience.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
Participation in a 401k plan
Manager Of Operations - Virtual Center - Dc Warehouse
By 1537-DC Warehouse At , Capitol Heights, 20743, Md
10+ years of relevant experience.
Manager of Operations - Virtual Center
Coordinate staffing and equipment needs that provide maximum order performance and maximum asset and labor utilization.
Achieve and maintain a safe work environment that meets and exceeds company guidelines and government regulations such as OSHA.
Guide, Direct, and Motivate leaders and team members. Provides guidance and direction, including setting performance expectations and monitors performance.
Resolve complex problems with independent action.
Virtual Call Transfer Agent
By HCA Healthcare At Orlando, FL, United States
Education assistance (tuition, student loan, certification support, dependent scholarships)
Use judgment in escalating unresolved issues to management
Fertility and family building benefits through Progyny
Previous call center experience preferred
Learn More About Employee Benefits
Note: Eligibility for benefits may vary by location.
Schedule A Virtual Interview For Call Center - May 9Th & 10Th
By Police and Fire Federal Credit Union At , Bensalem, Pa
Member Service: Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.
Dependability: Manage time off appropriately, not calling out unnecessarily and arrives to work on time.
Additional Requirements: Ability to learn and adapt to new information and technology.
Strong organizational skills and detail oriented
Sales Results: Engage in needs based conversations to uncover our member’s needs and make meaningful recommendations of products and services.
Volume of Work: Make every effort to handle member inquiries efficiently and to completion.
Virtual Call Center Representative Inbound Sales
By Comcast At , Orlando, Fl $14.50 an hour
Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.
Educates customers on the Company products, services and experience leveraging job aids and support materials as needed.
Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction.
Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately.
Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.
Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale.

Are you looking for a job that offers flexible hours, competitive pay, and the chance to work from the comfort of your own home? Look no further! We are currently hiring for Virtual Call Center positions that offer all of these benefits and more. Join our team today and start making a difference!

Overview A Virtual Call Center is a customer service center that operates remotely, typically using a cloud-based platform. It provides customer service agents with the ability to work from home or any other remote location, while still providing customers with the same level of service as a traditional call center. Detailed Job Description A Virtual Call Center Agent is responsible for providing customer service and technical support to customers via telephone, email, chat, and other communication channels. They must be able to quickly and accurately assess customer needs and provide solutions in a timely manner. They must also be able to troubleshoot technical issues and escalate them to the appropriate team when necessary. Job Skills Required
• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service software and tools
• Proficiency in using computers and other technology
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to type at least 40 words per minute
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service metrics
Job Experience
• Previous customer service experience
• Previous experience in a virtual call center
• Previous experience with customer service software and tools
Job Responsibilities
• Respond to customer inquiries via telephone, email, chat, and other communication channels
• Troubleshoot customer issues and provide solutions in a timely manner
• Escalate customer issues to the appropriate team when necessary
• Monitor customer service metrics and provide feedback to management
• Maintain customer records and update customer information as needed
• Follow up with customers to ensure satisfaction