Rcm Call Center Representative

Locations: Remote, MD, United States of America; Placeholder, TN, United States of America; Remote, FL, United States of America; Remote, GA, United States of America; Remote, NY, United States of America; Placeholder, AR, United States of America; Placeholder, IA, United States of America; Placeholder, MN, United States of America; Placeholder, NE, United States of America; Placeholder, AZ, United States of America; Placeholder, UT, United States of America; Placeholder, NV, United States of America; Placeholder, NM, United States of America; Placeholder, IL, United States of America; Placeholder, NJ, United States of America; Remote, CA, United States of America; Placeholder, WV, United States of America; Placeholder, MO, United States of America; Placeholder, OH, United States of America; Placeholder, MA, United States of America; Remote, PA, United States of America; Placeholder, WA, United States of America; Remote, TX, United States of America; Placeholder, IN, United States of America; Placeholder, ID, United States of America; Placeholder, AL, United States of America; Placeholder, NH, United States of America; Placeholder, RI, United States of America; Placeholder, WI, United States of America; Placeholder, MI, United States of America; Placeholder, MT, United States of America; Placeholder, ME, United States of America; Placeholder, NC, United States of America; Placeholder, OK, United States of America; Remote, KY, United States of America; Placeholder, MS, United States of America; Placeholder, SC, United States of America; Placeholder, WY, United States of America; Placeholder, KS, United States of America

Data Management

Job Summary

We are looking for a Call Center Revenue Cycle Representative to join our team in a Revenue Cycle Management company. The ideal candidate will have excellent communication skills, a passion for providing outstanding customer service, and a strong desire to learn about the healthcare industry and revenue cycle management. The Customer Service Representative will be responsible for assisting clients with their inquiries, concerns, and complaints related to their medical billing and revenue cycle management services.

Responsibilities:

• Other responsibilities as assigned.
• Verify client eligibility and insurance coverage to determine the appropriate billing and payment responsibilities.
• Provide excellent customer service.
• Follow call center “scripts” when handling different topics.
• Maintain detailed records of all conversations, interactions, and transactions in our proprietary software in a comprehensible way.
• Respond to client inquiries and concerns related to their medical billing and revenue cycle management services via phone, email, and/or chat.
• Stay informed about departmental policy updates.
• Review and process claims for medical transport services in accordance with Golden Hour policies and procedures.
• Identify and escalate priority issues to the appropriate team members.
• Provide clear and accurate information to clients regarding their accounts, billing statements, and payment options.
• Resolve client issues and complaints in a timely and professional manner and according to company policy.
• Collaborate with internal teams to address client needs and resolve issues.
• Manage large inbound and outbound calls volumes in a timely manner.
• Ensure that all billing and claims are submitted accurately and timely to third-party payers, such as insurance companies and government agencies.
• Participate in training and development programs to enhance product knowledge and customer service skills

Qualifications:

• High school diploma or equivalent
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication and interpersonal skills, both written and verbal
• Proficiency with computer systems and software, including Microsoft Office and customer service platforms.
• Knowledge of HIPAA, PCI, PHI regulations and compliance
• Willingness to learn and adapt to new technologies and processes.
• At least 1-2 years of experience in customer service, preferably in the healthcare industry or RCM field
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team.

Golden Hour appreciates and values diversity. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.