Vice President, Operations - East Division

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
ArchWell Health requires all new hires to provide proof that they are fully vaccinated from COVID-19, or represent that they will be fully vaccinated within 30 days of their start date.
Job Summary:
The Division Vice President (VP) of Operations East is a crucial leader at ArchWell Health. You will lead and support the market management team, have large P&L responsibility, and oversight of the assigned region’s growth, community relations and all operations.
As a VP, Operations You Will:

• Lead assigned region from a complete operational perspective
• Partner with market medical director(s) to build a collaborative and effective provider culture, focused on delivering outstanding patient care
• Work in a collaborative relationship with the Regional Growth Director and/or VP of Sales
• Foster relationships with local health care providers, health plans, insurance agencies, and community leaders.
• You will directly manage market-level leaders and oversee the management, and development of colleagues across all centers in the territory
• Manage the P&L over the division; responsible for all operations across the region and achieve financial, growth, and operational KPIs; there is a significant focus on growth and member satisfaction
• Work side by side with your teams to ensure operational excellence and deliver outstanding patient experience

Required Skills/Abilities:

• Strong knowledge of the national payer and risk-bearing provider landscape
• Track record of developing and implementing processes for providing excellent customer service
• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
• Strong business acumen; demonstrated experience in strategic planning, resource allocation, human resource modeling, leadership technique, and operations
• Self-starter with the ability to think creatively and work effectively
• Ability to effectively leverage business and organizational knowledge within and across functional areas
• Ability and willingness to travel locally, regionally and nationwide up to 50% of the time

Education and Experience:

• A passion for mentorship and team-development
• Be compassionate
• Ability to manage multiple priorities across various stakeholders and departments
• Minimum of 7 years of multisite operations leadership
• Strive for excellence
• Remain resilient
• Minimum of 5 years of multi-million-dollar P&L management accountability; prior Medicare Advantage risk pool P&L responsibility preferred
• Minimum of 5 years of direct operational experience in Medicare Advantage, value-based models, managed care, or ACOs
• Earn trust
• Undergraduate degree in Business, Healthcare or Public Administration, Finance, Economics or a related field; Master’s or MBA preferred
• Minimum of 5 years of medical group operations
• Do the right thing and do it with passion
• Show respect
• Minimum of 10 years in a supervisory role in a medical setting, with at least 5 years of multi-site experience
• Embodies and serves as a role model of ArchWell Health’s Values:
• Demonstrated strategic and tactical problem solving and execution skills

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.