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Vice President Customer Operations Jobs

Vice President, Customer Insights
By Athletic Greens At United States
Outstanding management experience with proven leadership ability to identify, develop and retain top talent
Manage ongoing delivery of VOCA, Brand Tracker, Customer Interview Program, Big Subscriber Surveys and Initiative-Driven Surveys
Use deep analytical capabilities and critical thinking to develop research approaches that define future direction of customer-driven growth
Build effective user experience research, digital diaries, and ethnographic research to inform Digital, Marketing strategies and action items
Manage external suppliers to execute research projects efficiently
Effectively manage the consumer insights budget and tools to proactively address both immediate and forward-looking strategic needs
Customer Vice President - Albertson's
By Campbell's At United States
Requires expert understanding and experience with total P&L management
Knowledge of both Category and Brand Management
Oversee the execution of brand strategies, innovation growth and category management initiatives.
Manage the Talent Management process with an emphasis on succession planning and development of future bench talent.
Business Planning and P&L Management
Manage trade spend budget across the team.
Vice President, Customer Onboarding
By Restaurant365 At United States
Strong organization and time-management skills. The ability to work independently without supervision
Mentor and elevate managers in growing team to support rapidly expanding business
Manage clients at risk and serve as an escalation point. Mitigate client frustrations before they bubble up to the executive team.
Conduct one-on-ones with managers and utilize all current tools to ensure their success in their positions
Maintain and strengthen cross-departmental alignment with Product, Dev, Finance, Sales, and Marketing
Responsible for optimizing and measuring the onboarding customer journey experience
Customer Vice President, Convenience Stores
By Campbell's At United States
Requires expert understanding and experience with total P&L management
Knowledge of both Category and Brand Management
Oversee the execution of brand strategies and category management initiatives.
Manage the Talent Management process with an emphasis on succession planning and development of future bench talent.
Business Planning and P&L Management
Manage trade spend budget across the team.
Vice President, Customer Success
By Lucid Software At Salt Lake City, UT, United States
Increase efficiency through technology. Oversee the technology adoption process with tools and systems like the Customer Success Management Software, etc.
Technical background: Must possess experience in building out processes and systems for Global Customer Success teams (e.g.; Gainsight)
Setting the strategy and prioritizing Objectives and Key Results (OKRs) while leading the Customer Success teams.
Work collaboratively with the sales teams to connect with executives at potential and current clients to identify goals.
Operationally excellence: bring value to Lucid's customers to create a culture of excellence within the teams you support.
(Us) Vice President, Customer Success
By PointClickCare At United States
Analytical, detail-oriented with strong project management skills
Effective time management skills and ability to overcome obstacles to meet deadlines
Senior Leadership experience in post-sales relationship management
Partner with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction
Ability to assist management in developing overall strategy and objectives and coordinating day to day operations
Bachelor’s degree in Business or a related discipline, or a combination of education and related experience.
Vice President Portfolio Operations And Customer Experience (Us & Can)
By Marriott International, Inc At , Bethesda $177,612 - $253,698 a year
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
Leadership skills that manage a balance between creative innovation and operational feasibility
Exceptional skill in problem solving and leveraging resources to optimize department capabilities.
Strong process management, ability to solve problems quickly, think strategically, and use data to drive decisions.
8-10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance
Experience leading projects through a highly matrix and relationship-based organization.
Vice President, Customer Experience - Remote
By Hunters At Boston, MA, United States
Responsible for developing the capabilities and maturity of the leaders on your team
Successful evolution of the capability of Hunters Professional Services (roles and responsibilities, career paths, scalability of team, capacity, and delivery excellence)
Experience managing global teams, across multiple time zones.
University degree or relevant work experience
Successful track record owning a budget and revenue quota, additional experience leading services sales efforts preferred
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, manage customer expectations and escalations effectively
Vice President Portfolio Operations And Customer Experience (Us & Can)
By Marriott International At United States
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
Leadership skills that manage a balance between creative innovation and operational feasibility
Exceptional skill in problem solving and leveraging resources to optimize department capabilities.
Strong process management, ability to solve problems quickly, think strategically, and use data to drive decisions.
8-10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance
Experience leading projects through a highly matrix and relationship-based organization.
Vice President, Customer Success
By Inmar Intelligence At Winston-Salem, NC, United States
Demonstrate great communication skills, setting the example and expectation for your team
Minimum of 7 years of experience leading teams, both direct reports and cross functional team members
Retail/Wholesale experience, including background in driving business solutions with Marketing and Merchandising leadership
Digital media, in-store media, e-Commerce software, analytics and business operations knowledge preferred.
Partner with Retail Acquisition to develop Lead Customer Engagement plan with new customers who are not currently partnering with MarTech
Build and lead the right customer wiring strategy based on strategic importance and business development objectives
Vice President, Global Customer Support
By WorkForce Software At United States
Experience managing large teams, both on premise and remotely
Lead and demonstrate superior technical and procedural excellence, while independently managing complex escalations and providing a superior customer experience
15+ years of work experience in customer support and production service roles
10+ years’ experience in enterprise B2B SaaS business
Experience transforming, leading, and scaling Production Operations and Customer Support teams.
Excellent communication skills, especially in customer services situations
Vice President, Customer Success & Operations
By SONDERMIND PROVIDER NETWORK At United States
Experience guiding product decisions and ensuring alignment with business goals
Therapy coverage benefits to enable our employees to get the care they need
Customer Care:Enhance customer support experiences for clients and providers, including phone intake and support services.
Cross-functional Leadership:Effectively organizing and influencing teams from various functions will be central to driving alignment and achieving collective goals.
Master's degree (MHA, MBA, or MPH)
Medical, Dental, and Vision coverage effective on your first day with plans to meet your needs including HSA and FSA options.
Vice President, Customer Success
By Tricentis At Austin, TX, United States
Cost management in partnership with finance.
Defining and enabling customer goal achievement, introducing new capabilities and use-cases; collaborating across teams to identify and pursue customer growth opportunities.
Minimum of ten years’ experience in the Customer Success / Post Sales space
Experience with tools like Gainsight, Medallia, SFDC, ServiceNow, PSA tools, Asana, etc.
Experience building and managing large (100+ employees) Customer Success teams in a fast-paced, dynamic environment.
The skills to be a data-driven decision maker, with a willingness to experiment and iterate.
Vice President, Customer Success (Oncology)
By McKesson At United States
Strong leadership, experience in leading large teams, and team management skills, with the ability to build and motivate high-performing teams
10+ years of experience with healthcare technology (i.e., EHRs, Practice Management, etc.) account management & implementation
Bachelor's degree in business administration, healthcare management, or a related field. Advanced degree preferred
Relationship Building and Account Management:
Develop a deep understanding of their unique challenges, goals, and requirements.
Recruit, train, and develop a team of customer success managers with specialized oncology and community healthcare expertise.
Vice President, Customer Success & Operations
By SonderMind At Denver, CO, United States
Customer Care: Enhance customer support experiences for clients and providers, including phone intake and support services.
12+ years of professional experience; with previous experience in the healthcare industry
Experience in leading non-exempt teammates
Experience guiding product decisions and ensuring alignment with business goals
Therapy coverage benefits to enable our employees to get the care they need
Provider Onboarding & Success: Ensure smooth and efficient onboarding of providers to the platform and ultimately success in working with SonderMind.
Vice President Customer Experience Strategy, Planning, And Business Operations - Opportunity For Working Remotely
By VMware At Palo Alto, CA, United States
Provide overall leadership and day to day management of WW CXS Strategy & Operations teams
Establish and rollout and CXS Business Management Process (“BMP”) and associated OKRs and metrics
Evolve the operational capabilities of the function to keep pace with the complexity of the Company’ pre and post-sales customer experience
Strong relationship management – can easily build and nurture relationships with stakeholders, lead with influence throughout the organization
Create an exceptional employee experience – ‘make it easier to do our jobs’
Provide a best-in-industry customer experience – unified and consistent
Vice President Customer Experience
By Genpact At United States
Vice President - Customer Experience (Life Sciences & Healthcare )
Inviting applications for the role of Vice President, Customer Experience!
Develop whitepapers, blogs, points of view documents in customer experience to demonstrate thought leadership to clients.
Qualifications we seek in you!
Welcome to the relentless pursuit of better.
Develop and execute service line capability build.
Compliance Risk Mgmt Lead (Know Your Customer) - Vice President
By JPMorgan Chase & Co. At Brooklyn, NY, United States
Required Qualifications, Capabilities And Skills
Preferred Qualifications, Capabilities And Skills
Develop and manage project plans for assigned initiatives
Possess strong written and oral executive-level communications skills
Strong critical and analytical thinking and strong decision-making capabilities to identify problems, propose creative solutions, and escalate as necessary
Experience developing and leading high performing teams
Vice-President, Customer Success Jobs
By Tecsys Inc. At Chicago, IL, United States
Bachelor’s degree in Business, Engineering, other related field or relevant experience
12+ years of experience in a senior customer success role, preferably in a technology or software company.
Strong analytical skills with a track record of turning data into actionable insights.
Exceptional leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills.
A customer-centric mindset with a passion for improving the customer experience.
Vice President, Customer Success
By Bonusly At United States
Manage customer success teams from onboarding and training to support, renewals and expansion.
Drive CS outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability.
Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.
Work closely with your counterparts on the executive leadership team to ensure business goals are met.
Measure effectiveness of customer success by defining, tracking, and measuring metrics within the team.
Closely monitor accounts to spot churn risks and implement proactive interventions.

Are you looking for an exciting opportunity to lead a team and make an impact? We are seeking an experienced Vice President of Customer Operations to join our team and help us deliver exceptional customer experiences. You will be responsible for driving customer satisfaction, developing and executing strategies to improve customer service, and managing customer operations. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction.

Detailed Job Description:

The Vice President of Customer Operations is responsible for leading the customer operations team and ensuring that customer service and satisfaction is a top priority. This position requires a strong leader with excellent communication and problem-solving skills. The Vice President of Customer Operations will be responsible for developing and implementing customer service strategies, managing customer service teams, and ensuring customer satisfaction. The Vice President of Customer Operations will also be responsible for developing and maintaining relationships with customers, resolving customer complaints, and providing customer feedback to the organization.

What is Vice President Customer Operations Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Problem-solving skills
• Ability to develop and implement customer service strategies
• Ability to manage customer service teams
• Ability to develop and maintain relationships with customers
• Ability to resolve customer complaints
• Ability to provide customer feedback

What is Vice President Customer Operations Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 5+ years of management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Vice President Customer Operations Job Experience?

• 5+ years of customer service experience
• 5+ years of management experience

What is Vice President Customer Operations Job Responsibilities?

• Develop and implement customer service strategies
• Manage customer service teams
• Ensure customer satisfaction
• Develop and maintain relationships with customers
• Resolve customer complaints
• Provide customer feedback to the organization