Vice President Of Customer Success - Martech

Position: VP of Customer Success

$180k - $220k

Location: New York

Marketing Automation Platform

We are partnering with a leading Marketing Automation platform provider, in their search for a talented VP of Customer Success based in the vibrant city of New York. As a trusted third-party recruiter, we are excited to present this opportunity to experienced professionals who are passionate about driving customer success in a dynamic and innovative environment.

Our client is at the forefront of the Marketing Automation industry, empowering businesses to achieve their marketing goals through their state-of-the-art platform. As the VP of Customer Success, you will play a pivotal role in ensuring customer satisfaction, retention, and growth, as well as shaping the strategic direction of the company's customer success initiatives.

Responsibilities:

• Collaborate with the product team, providing valuable customer feedback to drive product enhancements and innovations.
• Utilise data-driven insights and customer health metrics to identify opportunities for upselling and expansion.
• Oversee the customer onboarding process, ensuring seamless implementation and integration of the Marketing Automation platform.
• Proactively address customer challenges, providing tailored solutions and ensuring exceptional customer satisfaction.
• Lead, mentor, and motivate a high-performing team of customer success managers, fostering a culture of excellence and collaboration.
• Develop and execute strategies to drive customer success, retention, and expansion, working closely with cross-functional teams such as sales, marketing, and product development.
• Cultivate strong relationships with key stakeholders at client organisations, acting as a trusted advisor and strategic partner.

Requirements:

• Excellent communication and interpersonal skills, enabling effective collaboration and relationship-building.
• Proven experience as a customer success leader in the Martech industry is a must.
• Results-oriented mindset with a passion for exceeding customer expectations and driving long-term success.
• Exceptional leadership skills with a demonstrated ability to inspire and develop high-performing teams.
• Strong understanding of marketing automation platforms and their impact on customer engagement and revenue growth.
• Analytical mindset with a data-driven approach to problem-solving and decision-making.

Why apply?

• Professional development opportunities to enhance your skills and stay ahead in the evolving market.
• Collaborative and inclusive work culture that values innovation, diversity, and personal growth.
• Competitive salary package with comprehensive benefits.
• Prime location in New York City, offering a vibrant and dynamic work environment.

If you are a strategic leader with a proven track record in driving customer success, we would love to hear from you.