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Vice President Of Customer Service Jobs

Vice President Of The Operations & Maintenance (O&M) Service Line
By Waséyabek Federal Services At Michigan, United States
Qualifications, Knowledge, Skills, and Abilities:
Project Management Professional PMP Certification.
Design, manage and evolve an organizational structure to successfully achieve the business strategy.
Proactively manage changes in project scope, identify potential crises/risks, and devise and execute mitigation plans.
Manage safety personnel and protocols.
Experience working with SCA Workforce.
Vice President, Customer Insights
By Athletic Greens At United States
Outstanding management experience with proven leadership ability to identify, develop and retain top talent
Manage ongoing delivery of VOCA, Brand Tracker, Customer Interview Program, Big Subscriber Surveys and Initiative-Driven Surveys
Use deep analytical capabilities and critical thinking to develop research approaches that define future direction of customer-driven growth
Build effective user experience research, digital diaries, and ethnographic research to inform Digital, Marketing strategies and action items
Manage external suppliers to execute research projects efficiently
Effectively manage the consumer insights budget and tools to proactively address both immediate and forward-looking strategic needs
Customer Vice President - Albertson's
By Campbell's At United States
Requires expert understanding and experience with total P&L management
Knowledge of both Category and Brand Management
Oversee the execution of brand strategies, innovation growth and category management initiatives.
Manage the Talent Management process with an emphasis on succession planning and development of future bench talent.
Business Planning and P&L Management
Manage trade spend budget across the team.
Vice President Of Customer Success
By Proof At Denver, CO, United States
3+ years of Management / Leadership experience in the legal technology space.
From process design to systems management, you will own how your team runs and engages with customers and internal stakeholders.
Develop and implement a customer experience strategy that aligns with Proof's business objectives and ensures customer success throughout their engagement
Contribute directly to Proof's user experience vision and operational strategy.
Drive growth across all regions and service offerings while more broadly marshal and guide resources to implement impactful, scalable solutions.
Establish and manage metrics to track customer success and report progress to the executive team
Vice President, Customer Onboarding
By Restaurant365 At United States
Strong organization and time-management skills. The ability to work independently without supervision
Mentor and elevate managers in growing team to support rapidly expanding business
Manage clients at risk and serve as an escalation point. Mitigate client frustrations before they bubble up to the executive team.
Conduct one-on-ones with managers and utilize all current tools to ensure their success in their positions
Maintain and strengthen cross-departmental alignment with Product, Dev, Finance, Sales, and Marketing
Responsible for optimizing and measuring the onboarding customer journey experience
Vice President Of Customer Success
By HBox At Detroit Metropolitan Area, United States
You will ownfull responsibility for Customer Sucess post-sales i.e both Customer Relationship Management (Account Management) and Clinical Operations function
You would collaborate extensively with Marketing, Sales, Product, and Finance teams to achieve customer success
10+ years of experience in Customer Success leadership digital health and EHR setting (preference for experience serving providers and patients)
Experience developing key business metrics and track record of consistently delivering against targets in a fast-paced environment
Experience building and leading multiple customer-facing teams with a focus on implementation, engagement, and retention
Build and Lead the team across states to execute Clinic Operations and Customer Success function
Vice President Of Customer Success
By Novi Labs At Austin, TX, United States
Hire, mentor, manage, and direct post-sales Customer Success organization members.
Partner with the sales organization to offer account insights and build expansion opportunities.
Bachelor’s Degree in a relevant technical field (petroleum engineering, geology, finance)
Minimum of 7 years experience in the oil and gas industry.
Proven software Customer Success leadership experience.
Executive-level experience and ability to navigate accounts at the most senior levels.
Vice President Of Customer Success
By HealthCare Recruiters International At Malvern, PA, United States
Drive Customer Experience & Success Outcomes
Evaluation/improvement cycle for all stages of Customer experience
Compensation: $150,000Base +$+$ Plus Bonus Excellent Benefits!
Increase renewal rates and reduce churn
Influence future lifetime value through higher product adoption, customer satisfaction, and NPS scores
Drive new business growth through greater advocacy and reference-ability
Vice President Of Customer Success
By Storm3 At New York, United States
5+ years of experience in customer success/account management leadership role
customer success/account management leadership role
Develop and maintain strong relationships with partners to improve overall partner experience
Drive partner adoption by developing strategies to provide a streamlined onboarding experience
Manage and mentor Customer Success team, providing guidance and support to help them achieve their goals
Exceptional communication and strategic thinking skills
Vice President, Customer Engagement Center Technology Service Products
By Marriott International At United States
Ensure management and execution of the technology roadmaps and backlogs across the group to implement product capabilities.
12+ years in technology, product management and/or business consulting, demonstrating progressive career growth and patterns of exceptional performance.
Direct management of cross functional, sourced, and matrixed teams.
Direct management of complex budgets in excess of $10M in direct and indirect costs.
Demonstrated strong presentation, negotiation, and persuasion skills with experience building business cases to drive investment and resource decisions.
Provide direction for the technology development, including cost estimation, budget management, scope and delivery strategy definition, and establish milestones/schedules
Vice President Of Customer Success - Adtech
By MagniFind At United States
12+ years experience as a CS in AdTech.
8+ years experience managing a CS team.
Manage a global team of Customer Success Reps.
Young company with impressive customer portfolio.
Backed by VC's with a successful track record.
Must come from an Agency background early in your career.
Vice President Of Customer Success
By UpRoar Partners At Houston, TX, United States
Well versed in the SaaS B2B realm with great product knowledge e
Experience with working at companies from $15 mil in revenue and above with also working with global teams
Experience monitoring customer needs, pulse on customer activities, working with stakeholders, how to run QBR’s, background with building teams.
Combined background of post-sale and sales experience
Excellent communication and presentation skills
Prior experience in Sales or Talent domain(s) is a plus
Vice President Of Customer Success
By Bay Colony Search At Billerica, MA, United States
Proven experience building and leading a Customer Success team.
Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.
Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.
Passionate about customer advocacy and continuously enhancing the customer experience.
Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.
Demonstrated track record of driving customer success, retention, and revenue expansion.
Vice President Of Customer Support
By 3i People At United States
• In consultation with DE management, review, negotiate, and approve contracts
• Develop new support offerings and programs based on customer needs and team abilities
• Directly manage a team of managers and individual contributors
• Structure the training agenda for department members including cross-training, certification programs, and gamification initiatives
• Develop and implement Knowledge Centered Support and other self-service programs
• Bachelor’s Degree or equivalent experience
Vice President Of Customer And Partner Success
By Bāsys At Kansas City Metropolitan Area, United States
Work with product teams to help inform about optimizing customer experience.
Work with other Operations Managers as needed.
Assist Sales Agents and Sales Managers as necessary.
Advanced knowledge of bankcard industry and programs
Advanced knowledge of point-of-sale hardware and software platforms
Provide guidance and leadership for all the customer implementation and support teams.
Vice President, Public Service Leadership
By Partnership for Public Service At Washington, United States
Maintain current knowledge on the latest industry trends, including government management, leadership and coaching.
A minimum of 15 years of experience in successful people management, people development and leadership.
Actively participate as a member of the management team, which jointly works to further the Partnership’s strategic goals.
Strong interpersonal skills, including the ability to manage complex relationships with federal officials, private-sector firms, nonprofit foundations, consultants and other organizations.
Solid business acumen, to include basic financials, business strategy, managing change and project management.
Recognized expert with extensive knowledge of leadership development theory and practices.
Vice President Of Customer Success - Martech
By expand group At New York, United States
Lead, mentor, and motivate a high-performing team of customer success managers, fostering a culture of excellence and collaboration.
Proven experience as a customer success leader in the Martech industry is a must.
Exceptional leadership skills with a demonstrated ability to inspire and develop high-performing teams.
Excellent communication and interpersonal skills, enabling effective collaboration and relationship-building.
Competitive salary package with comprehensive benefits.
Professional development opportunities to enhance your skills and stay ahead in the evolving market.
Vice President Of Customer Success
By The Caler Group At Richmond, VA, United States
Strong SW/SaaS implementation project experience
8+ years of experience leading within the SW/SaaS consulting area
Experience of working in a sales-driven organization
Experience with developing local strategies
Strong knowledge on working with business partners
Commercial experience in contracting and negotiations
Vice President Of Service Delivery
By Candidly At United States
Bonus points if prior experience in an enterprise project management office (EPMO)
Hands-on experience using success tools (e.g. help desk (Zendesk), project management, Salesforce, JIRA, Confluence, Gainsight, Client Success app, Gong)
Own the client’s lifecycle, ensuring maximum value throughout onboarding, training and support, client management, renewals, cross sell, expansion and advocacy
Direct, motivate and empower a strong, knowledgeable, and proactive client-facing team that will embody our “Can-doer” attitude.
Partner with sales leaders and account executives to offer account insight to build pipeline volume and accelerate expansion velocity
Experience in high-growth B2B SaaS companies implementing and delivering best-in-class experiences to enterprise-level customers
Vice President Of Customer Success
By Fireblocks At New York, NY, United States
Recruit, build and lead highly functioning, collaborative, empowered remote Customer Success teams
Manage customer Lifecycle touchpoints and interventions with automation and drive continuous process and scale improvement
10+ years experience in the B2B technology industry, with at least 6+ years experience in leading customer-facing organizations
Experience running Customer Success for SAAS businesses with total revenues exceeding $100MM
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience

Are you a customer service leader looking for an opportunity to make a real impact? We are looking for an experienced Vice President of Customer Service to join our team and help us take our customer service to the next level. You will be responsible for developing and implementing strategies to ensure customer satisfaction, while driving customer loyalty and retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Vice President of Customer Service is responsible for leading and managing customer service operations for an organization. This includes developing customer service strategies, setting customer service goals, and overseeing customer service staff. The Vice President of Customer Service must ensure that customer service standards are met and customer satisfaction is maintained. They must also be able to identify customer service trends and develop strategies to address them. How To Become an Vice President Of Customer Service jobs ? To become a Vice President of Customer Service, you will need to have a minimum of a bachelor's degree in business, management, or a related field. You will also need to have at least five years of experience in customer service, preferably in a managerial role. Additionally, you should have excellent communication and problem-solving skills, as well as the ability to lead and motivate a team. Vice President Of Customer Service Skills requied For Your Resume And Career?
• Leadership: The Vice President of Customer Service must be able to lead and motivate a team of customer service representatives.
• Communication: The Vice President of Customer Service must be able to effectively communicate with customers, staff, and other stakeholders.
• Problem-solving: The Vice President of Customer Service must be able to identify customer service issues and develop strategies to address them.
• Analytical: The Vice President of Customer Service must be able to analyze customer service data and trends to identify areas of improvement.
• Interpersonal: The Vice President of Customer Service must be able to build relationships with customers and staff.
• Organizational: The Vice President of Customer Service must be able to manage customer service operations and ensure that customer service standards are met.
Vice President Of Customer Service Knowledge For Your Resume And Career?
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and analytics
• Knowledge of customer service trends and best practices
• Knowledge of customer service regulations and laws
• Knowledge of customer service strategies and tactics
Vice President Of Customer Service Responsibilities For Your Resume And Career?
• Develop customer service strategies and goals
• Oversee customer service operations
• Manage customer service staff
• Ensure customer service standards are met
• Identify customer service trends and develop strategies to address them
• Analyze customer service data and metrics
• Build relationships with customers and staff
• Monitor customer service performance
• Resolve customer service issues
• Implement customer service policies and procedures
Vice President Of Customer Service Experience For Your Resume And Career?
• Experience in customer service, preferably in a managerial role
• Experience in customer service software and systems
• Experience in customer service metrics and analytics
• Experience in customer service trends and best practices
• Experience in customer service regulations and laws
• Experience in customer service strategies and tactics
• Experience in leading and motivating a team
Vice President Of Customer Service Qualifications For Your Resume And Career?
• Bachelor's degree in business, management, or a related field
• At least five years of experience in customer service, preferably in a managerial role
• Excellent communication and problem-solving skills
• Ability to lead and motivate a team
• Ability to analyze customer service data and trends
• Ability to build relationships with customers and staff
• Ability to manage customer service operations
Vice President Of Customer Service Educations For Your Resume And Career?
• Bachelor's degree in business, management, or a related field
• Master's degree in business, management, or a related field
• Professional certifications in customer service
• Professional development courses in customer service
• Training in customer service software and systems
• Training in customer service metrics and analytics
• Training in customer service trends and best practices
What tools help Vice President Of Customer Service work better?
• Customer service software: Customer service software can help streamline customer service operations and improve customer service performance.
• Customer service metrics and analytics: Customer service metrics and analytics can help identify customer service trends and areas of improvement.
• Customer service training: Customer service training can help customer service staff stay up-to-date on customer service best practices.
• Customer service policies and procedures: Customer service policies and procedures can help ensure customer service standards are met.
Good tips to help Vice President Of Customer Service do more effectively?
• Set clear customer service goals: Setting clear customer service goals can help ensure customer service standards are met.
• Monitor customer service performance: Monitoring customer service performance can help identify areas of improvement.
• Develop customer service strategies: Developing customer service strategies can help ensure customer satisfaction is maintained.
• Analyze customer service data: Analyzing customer service data can help identify customer service trends and develop strategies to address them.
• Build relationships with customers and staff: Building relationships with customers and staff can help ensure customer service standards are met.
Common Vice President Of Customer Service interview questions?
• What experience do you have in customer service?
• How would you handle a difficult customer service situation?
• What customer service strategies have you implemented in the past?
• How do you ensure customer service standards are met?
• What customer service metrics and analytics do you use?
• How do you motivate customer service staff?