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Vice President Of Customer Success Jobs

Vice President Of Customer Success - Iot Security (Us Remote)
By Hub-scale At United States
Prior experience in the cybersecurity MUST (ideally IoT but not necessary)
Prior experience with an Israeli vendor preferred.
Experience in a cyber start-up (Series A, B, C, D , E) is a MUST
Leading an existing team of 5 CSMs across the US and EMEA.
Scaling and defining the new global post-sales playbook for this vendor
Working with CISOs & Strategic Customers reponsible for post-sales activities (renewalls etc.)
Vice President Of Customer Success
By Proof At Denver, CO, United States
3+ years of Management / Leadership experience in the legal technology space.
From process design to systems management, you will own how your team runs and engages with customers and internal stakeholders.
Develop and implement a customer experience strategy that aligns with Proof's business objectives and ensures customer success throughout their engagement
Contribute directly to Proof's user experience vision and operational strategy.
Drive growth across all regions and service offerings while more broadly marshal and guide resources to implement impactful, scalable solutions.
Establish and manage metrics to track customer success and report progress to the executive team
Vice President, Customer Success
By Lucid Software At Salt Lake City, UT, United States
Increase efficiency through technology. Oversee the technology adoption process with tools and systems like the Customer Success Management Software, etc.
Technical background: Must possess experience in building out processes and systems for Global Customer Success teams (e.g.; Gainsight)
Setting the strategy and prioritizing Objectives and Key Results (OKRs) while leading the Customer Success teams.
Work collaboratively with the sales teams to connect with executives at potential and current clients to identify goals.
Operationally excellence: bring value to Lucid's customers to create a culture of excellence within the teams you support.
Vice President Of Client Success
By GoCo.io, Inc. At Houston, TX, United States
Hire, mentor, develop and manage post-sales Customer Success & Services teams at a fast-growing tech start-up.
Proven leadership experience and strategic vision for customers’ experiences, professional services, and customer support
Effective and productive collaborator that exemplifies empathy, humility and listening skills to drive cross-functional initiatives.
Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
Champion customers’ priorities with the product team and influence the product roadmap as to ensure success of CS metrics and initiatives
Associate Vice President Of Client Success - Healthcare
By Verisma At , Remote $100,000 - $120,000 a year
Assist the CCO and broader sales and operations teams regarding client service, retention, and account management
Work collaboratively with the sales and account management team to plan and execute scalable organic and new business growth
Natural curiosity and personal drive to find creative solutions to complex problems. Demonstrated ability to manage ambiguity and apply problem-solving skills
Excellent verbal and written communication and presentation skills with top-notch customer service approach
Utilize quantitative and qualitative analysis to assess customer relationships to refine and continuously improve service delivery
Meet all goals and objectives provided in business plan
Vice President Of Customer Success
By HBox At Detroit Metropolitan Area, United States
You will ownfull responsibility for Customer Sucess post-sales i.e both Customer Relationship Management (Account Management) and Clinical Operations function
You would collaborate extensively with Marketing, Sales, Product, and Finance teams to achieve customer success
10+ years of experience in Customer Success leadership digital health and EHR setting (preference for experience serving providers and patients)
Experience developing key business metrics and track record of consistently delivering against targets in a fast-paced environment
Experience building and leading multiple customer-facing teams with a focus on implementation, engagement, and retention
Build and Lead the team across states to execute Clinic Operations and Customer Success function
(Us) Vice President, Customer Success
By PointClickCare At United States
Analytical, detail-oriented with strong project management skills
Effective time management skills and ability to overcome obstacles to meet deadlines
Senior Leadership experience in post-sales relationship management
Partner with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction
Ability to assist management in developing overall strategy and objectives and coordinating day to day operations
Bachelor’s degree in Business or a related discipline, or a combination of education and related experience.
Associate Vice President Of Client Success - Healthcare
By Verisma At , Alexandria, 22314 $100,000 - $120,000 a year
Assist the CCO and broader sales and operations teams regarding client service, retention, and account management
Work collaboratively with the sales and account management team to plan and execute scalable organic and new business growth
Natural curiosity and personal drive to find creative solutions to complex problems. Demonstrated ability to manage ambiguity and apply problem-solving skills
Excellent verbal and written communication and presentation skills with top-notch customer service approach
Utilize quantitative and qualitative analysis to assess customer relationships to refine and continuously improve service delivery
Meet all goals and objectives provided in business plan
Vice President Of Customer Success
By Novi Labs At Austin, TX, United States
Hire, mentor, manage, and direct post-sales Customer Success organization members.
Partner with the sales organization to offer account insights and build expansion opportunities.
Bachelor’s Degree in a relevant technical field (petroleum engineering, geology, finance)
Minimum of 7 years experience in the oil and gas industry.
Proven software Customer Success leadership experience.
Executive-level experience and ability to navigate accounts at the most senior levels.
Vice President Of Customer Success
By HealthCare Recruiters International At Malvern, PA, United States
Drive Customer Experience & Success Outcomes
Evaluation/improvement cycle for all stages of Customer experience
Compensation: $150,000Base +$+$ Plus Bonus Excellent Benefits!
Increase renewal rates and reduce churn
Influence future lifetime value through higher product adoption, customer satisfaction, and NPS scores
Drive new business growth through greater advocacy and reference-ability
Vice President, Customer Success
By Inmar Intelligence At Winston-Salem, NC, United States
Demonstrate great communication skills, setting the example and expectation for your team
Minimum of 7 years of experience leading teams, both direct reports and cross functional team members
Retail/Wholesale experience, including background in driving business solutions with Marketing and Merchandising leadership
Digital media, in-store media, e-Commerce software, analytics and business operations knowledge preferred.
Partner with Retail Acquisition to develop Lead Customer Engagement plan with new customers who are not currently partnering with MarTech
Build and lead the right customer wiring strategy based on strategic importance and business development objectives
Vice President Of Customer Success
By Storm3 At New York, United States
5+ years of experience in customer success/account management leadership role
customer success/account management leadership role
Develop and maintain strong relationships with partners to improve overall partner experience
Drive partner adoption by developing strategies to provide a streamlined onboarding experience
Manage and mentor Customer Success team, providing guidance and support to help them achieve their goals
Exceptional communication and strategic thinking skills
Vice President, Customer Success & Operations
By SONDERMIND PROVIDER NETWORK At United States
Experience guiding product decisions and ensuring alignment with business goals
Therapy coverage benefits to enable our employees to get the care they need
Customer Care:Enhance customer support experiences for clients and providers, including phone intake and support services.
Cross-functional Leadership:Effectively organizing and influencing teams from various functions will be central to driving alignment and achieving collective goals.
Master's degree (MHA, MBA, or MPH)
Medical, Dental, and Vision coverage effective on your first day with plans to meet your needs including HSA and FSA options.
Vice President Of Customer Success - Adtech
By MagniFind At United States
12+ years experience as a CS in AdTech.
8+ years experience managing a CS team.
Manage a global team of Customer Success Reps.
Young company with impressive customer portfolio.
Backed by VC's with a successful track record.
Must come from an Agency background early in your career.
Vice President Of Customer Success
By UpRoar Partners At Houston, TX, United States
Well versed in the SaaS B2B realm with great product knowledge e
Experience with working at companies from $15 mil in revenue and above with also working with global teams
Experience monitoring customer needs, pulse on customer activities, working with stakeholders, how to run QBR’s, background with building teams.
Combined background of post-sale and sales experience
Excellent communication and presentation skills
Prior experience in Sales or Talent domain(s) is a plus
Vice President Of Customer Success
By Bay Colony Search At Billerica, MA, United States
Proven experience building and leading a Customer Success team.
Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.
Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.
Passionate about customer advocacy and continuously enhancing the customer experience.
Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.
Demonstrated track record of driving customer success, retention, and revenue expansion.
Vice President, Customer Success
By Tricentis At Austin, TX, United States
Cost management in partnership with finance.
Defining and enabling customer goal achievement, introducing new capabilities and use-cases; collaborating across teams to identify and pursue customer growth opportunities.
Minimum of ten years’ experience in the Customer Success / Post Sales space
Experience with tools like Gainsight, Medallia, SFDC, ServiceNow, PSA tools, Asana, etc.
Experience building and managing large (100+ employees) Customer Success teams in a fast-paced, dynamic environment.
The skills to be a data-driven decision maker, with a willingness to experiment and iterate.
Vice President, Customer Success (Oncology)
By McKesson At United States
Strong leadership, experience in leading large teams, and team management skills, with the ability to build and motivate high-performing teams
10+ years of experience with healthcare technology (i.e., EHRs, Practice Management, etc.) account management & implementation
Bachelor's degree in business administration, healthcare management, or a related field. Advanced degree preferred
Relationship Building and Account Management:
Develop a deep understanding of their unique challenges, goals, and requirements.
Recruit, train, and develop a team of customer success managers with specialized oncology and community healthcare expertise.
Vice President, Customer Success And Professional Services
By Momentive.ai At San Mateo, CA, United States
Excellent leadership skills with experience managing high-performing teams
Build and manage a high-performing teams that deliver exceptional results
Develop and manage the customer success budget to ensure that resources are being utilized effectively
Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints
10+ years of experience in customer success or professional services, with a proven track record of success
Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization
Vice President, Customer Success And Professional Services
By Momentive.ai At Portland, OR, United States
Excellent leadership skills with experience managing high-performing teams
Build and manage a high-performing teams that deliver exceptional results
Develop and manage the customer success budget to ensure that resources are being utilized effectively
Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints
10+ years of experience in customer success or professional services, with a proven track record of success
Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization

Are you an experienced customer success leader looking for an opportunity to make an impact? We are looking for a Vice President of Customer Success to join our team and drive customer success initiatives that will help us achieve our business goals. As the VP of Customer Success, you will be responsible for leading our customer success team, developing and executing strategies to ensure customer satisfaction, and driving customer retention and growth. If you have a passion for customer success and are looking for an opportunity to make a difference, this is the job for you!

Overview:

The Vice President of Customer Success is responsible for leading the customer success team and ensuring that customers are satisfied with the products and services they receive. The VP of Customer Success will work closely with the sales, marketing, and product teams to ensure that customer needs are met and that customer relationships are maintained.

Detailed Job Description:

The Vice President of Customer Success is responsible for leading the customer success team and ensuring that customers are satisfied with the products and services they receive. The VP of Customer Success will work closely with the sales, marketing, and product teams to develop and implement strategies to ensure customer success. The VP of Customer Success will be responsible for developing customer success plans, managing customer relationships, and providing customer support. The VP of Customer Success will also be responsible for developing and implementing customer success metrics and tracking customer satisfaction.

What is Vice President Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage multiple projects and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service and support processes

What is Vice President Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of successful customer success initiatives
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems

What is Vice President Of Customer Success Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service and support processes
• Knowledge of customer segmentation and targeting
• Knowledge of customer analytics and reporting

What is Vice President Of Customer Success Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Proven track record of successful customer success initiatives
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems

What is Vice President Of Customer Success Job Responsibilities?

• Develop and implement customer success plans
• Manage customer relationships and provide customer support
• Develop and implement customer success metrics and track customer satisfaction
• Analyze customer data to identify trends and opportunities
• Develop and implement strategies to ensure customer success
• Monitor customer feedback and provide feedback to the product and sales teams
• Develop and maintain customer segmentation and targeting