Support Generalist - Linux - Remote

At A2 Hosting, we take digital presence seriously. We provide shared web hosting, virtual private servers, and dedicated servers to our clients around the world. We've built the industry's leading customer service team and continue to do everything we can to offer faster service than our competitors.

Here’s how; we hire a great team to support our ongoing growth and train and develop our current Team Members.

We offer a level of service we would want to use ourselves! Because we never settle for just "good enough". We take our websites and web development seriously. It's been worth it though because we enjoy making our customers happy and helping them succeed. If it were easy, every hosting company would offer the same level of service. But they don't. The bottom line is that we love what we do and it shows.

Are you ready to join us? We're currently hiring for a Support Generalist to join our team!

What You’ll Do

• Initiate the swarming collaboration process and actively participate in developing solutions
• Escalate complex inquiries to specialists and team leads as necessary to ensure positive outcomes for customers
• Review and process incoming and/or flagged orders in accordance with company procedures
• Meet and maintain the set productivity requirements for the role during each shift
• Provide outstanding customer service to customers by assisting with basic support inquiries via email, live chat, and over the phone

Who You’ll Work With

The Support Generalist collaborates regularly with other support team members to resolve more complex customer requests.

Skills You Have

• Proficient with computers with the ability to efficiently learn new software
• Solutions-oriented with strong analytical and problem-solving skills
• A minimum of 1 year of related customer-service experience, ideally in a technical support capacity
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Experience in a web hosting or similar technology company strongly preferred
• Effective time management skills including multitasking and prioritization
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members

3 Reasons You Should Apply

• You are curious and enjoy finding solutions
• You collaborate well with others
• All applicants should have a reliable high-speed internet connection and provide their own computer and work space.
• You enjoy connecting with customers

Why Work For A2 Hosting

We invest in our Team Members and promote from within. We have extensive technical training that all Team Members receive when hired, this will aid in your success within your role. Here is more about what we offer:

• The ability to work from home; this position is 100% remote
• Company-matching 401k, traditional or Roth (for US Team Members)
• Subsidized health insurance; dental and vision coverage also available (for US Team Members)
• Company-sponsored life and disability insurance (for US Team Members only)
• Paid parental leave
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OK, OR, PA, SD, TX, UT, VA, VT, and WI.

About A2 Hosting

Our growth has stemmed largely from our CEO's and team's strong technical focus and experience. We've built the industry's leading customer service team and continually do everything we can to offer faster service than our competitors. Our user-friendly solutions have you covered whether you're a brand new user looking to start a website or an expert developer; a small venture or even a large business. We've got you covered whether you're looking to host Linux, Windows, Joomla, WordPress, Drupal or something in between. The bottom line is that we love what we do and love working with users like yourself!

Offering the level of service we would want to use ourselves has been a lot of hard work because we never settle for just "good enough". Like you, we take our websites and web development seriously. It's been worth it though because we enjoy making our customers happy and helping you succeed. If it were easy, every hosting company would offer the same level of service. They don't.