Stewardship And Events Associate

Job Details

Job Location

Main Location - San Francisco, CA

Position Type

Full Time

Salary Range

$29.00 - $30.68 Hourly

Description

Stewardship & Events Associate

Development Division

Work Status

Regular, Full-Time

Payroll Type

Non-exempt

Location of Job:

Hybrid

Davies Symphony Hall

Hourly Rate

$29.00-$30.68

Reports To

Associate Director, Stewardship

Supervisory

No

Schedule

Monday – Friday, some weekends

for events

Regular Hours

9:00 – 5:00, some evenings

for events

ORGANIZATIONAL PROFILE

The San Francisco Symphony is widely considered to be among the most artistically adventurous and innovative arts institutions in the United States, celebrated for its artistic excellence, creative performance concepts, active touring, award-winning recordings, and standard-setting education programs. In the 2020–21 season, the San Francisco Symphony welcomed conductor and composer Esa-Pekka Salonen as its twelfth Music Director and embarked on a new vision for the present and future of the orchestral landscape. This exciting artistic future builds on the remarkable 25-year tenure of Michael Tilson Thomas as the San Francisco Symphony’s Music Director. Tilson Thomas continues his rich relationship with the Symphony as its first Music Director Laureate. In their inaugural season together, Esa-Pekka Salonen and the San Francisco Symphony have introduced a groundbreaking artistic leadership model anchored by eight Collaborative Partners from a variety of cultural disciplines: Nicholas Britell, Julia Bullock, Claire Chase, Bryce Dessner, Pekka Kuusisto, Nico Muhly, Carol Reiley, and Esperanza Spalding. This group of visionary artists, thinkers, and doers joins with Salonen and the San Francisco Symphony to chart a new course of experimentation by collaborating on new ideas, breaking conventional rules, and creating unique and powerful experiences.

The San Francisco Symphony presents more than 220 concerts and presentations annually for an audience of nearly 450,000 in its home of Davies Symphony Hall and through its national and international touring. A cornerstone of the organization's mission, the San Francisco Symphony's education programs are the most extensive offered by any American orchestra today, providing free comprehensive music education to every first- through fifth- grade student in the San Francisco public schools, and serving more than 75,000 children, students, educators, and families annually. The San Francisco Symphony’s recordings have won such awards as France's Grand Prix du Disque and Britain's Gramophone Award, as well as 16 Grammy Awards. San Francisco Symphony radio broadcasts, the first in the nation to feature symphonic music when they began in 1926, today carry the Orchestra's concerts across the country. In 2004, the SFS launched the multimedia Keeping Score on PBS-TV and online and in 2014, the San Francisco Symphony inaugurated SoundBox, an experimental performance venue and music series located backstage at Davies Symphony Hall. February 2021 saw the launch of SFSymphony+, the San Francisco Symphony’s on-demand video streaming service. For more information, visit sfsymphony.org.

VALUES STATEMENT

The San Francisco Symphony is committed to cultivating an environment of inclusion, equity, and diversity for our staff, musicians, patrons, and community. As leaders and innovators of our inherited tradition of orchestral music, we acknowledge our responsibility to identify and dismantle the oppressive barriers that we have historically maintained. We resolve to hold ourselves accountable, devote resources, and embrace change by centering racial equity and listening to and learning from marginalized voices.

We recognize that this is an ongoing, sometimes uncomfortable practice, and continue to learn and evolve. We welcome applicants who are enthusiastic to join us on this journey.

Job Summary

The Stewardship & Events Associate serves as a support partner for the implementation, coordination, and execution of donor recognition, stewardship, membership, and engagement initiatives. Working directly with the Associate Director of Stewardship and the Director of Stewardship and Events, the position is responsible for accurately and thoughtfully recognizing donor support through published materials, ensuring the fulfillment of donor benefits, and assisting with planning and production of donor events. This role directly contributes to the Symphony’s ability to retain and increase philanthropic support through meaningful donor recognition and engagement.

The ideal candidate must be highly organized, detail-oriented, and possess a can-do attitude, bringing a sense of intention and purpose to their work. They should have strong time and project management skills and be an effective communicator.

Responsibilities

Donor Recognition

• Serves as the primary contact for updating all donor recognition in Encore Program Books; regularly reviews the list of 2,000+ donors and ensures individual donors are accurately acknowledged and categorized according to their contribution level.
• Manages input and tracking of all concert sponsorships across team and organization wide databases.
• Actively reviews, edits, and approves Symphony materials to ensure individual donors and concert sponsors are accurately recognized in print and digital publications, including program books, website, event and marketing emails, invitations, advertisements, and season materials .
• Manages donor recognition for major special events, such as Opening Night Gala, Deck the Hall, and Lunar New Year alongside the Fundraising Events team.

Stewardship

• Coordinates the regular distribution of stewardship communications to ensure donors receive membership benefits in a timely manner.
• Provides excellent customer service on the phone and via email for donor inquiries, benefits fulfillment, and stewardship-related requests.
• Supports the Development department in targeted cultivation and stewardship strategies including thank you and follow-up calls, emails, notes, gifts, etc.
• Coordinates VIP and donor parking requests for the Development department.
• Assists with donor appreciation projects, including identifying thank you opportunities, and producing and distributing donor gifts.
• Supports the Development team with special projects as assigned.
• Manages complimentary ticket allocation for the Development department and serves as point of contact with Patron Services for issuance of tickets.

Events

• Assist in the preparation of event briefing documents, talking points, bios and scripts with relevant content and logistical information for Leadership, relevant Board members, SF Symphony staff and musicians.
• Support event managers on planning and execution of fundraising and engagement events including communications and collateral coordination, production and logistics, RSVP tracking, set-up and break-down, and other duties.
• Maintain strong working knowledge of Symphony’s donor database, Tessitura, to track event engagement activity and pull queries and data reports.
• Under guidance of the Fundraising events team, liaison with event chairs and committees to coordinate meetings, prepare materials, and support event fundraising efforts.

Qualifications

QUALIFICATIONS

• Ability to regularly work nights and weekends for events and concerts as assigned.
• Computer proficiency including Microsoft Office and experience with database management, preferably Tessitura.
• Two or more years of experience working in non-profit development and/or event management.
• Committed to success of the symphonic artform and able to communicate thoughtfully and enthusiastically about the work of the San Francisco Symphony. A passion for or interest in music is preferred.
• Excellent written and oral communication skills with a high degree of professionalism.
• Strong relationship management and interpersonal skills to tactfully and effectively liaison with donors, governors, event chairs, committees, and leadership staff.
• Superb organizational skills with the ability to adeptly manage and execute complex projects on strict deadlines and with high level of detail.
• Ability to lift up to 25 lbs.
• Ability to maintain confidentiality and handle situations of a highly sensitive nature.

APPLICATION INSTRUCTIONS

To apply, please visit www.sfsymphony.org/careers. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or you may call us at 415-503-5334.

EEO STATEMENT

In alignment with the values statement above, the San Francisco Symphony celebrates diversity and is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The San Francisco Symphony believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Pursuant to the San Francisco Fair Chance Ordinance, the San Francisco Symphony will consider for employment qualified applicants with arrest and conviction records.