Product Manager Jobs

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

This role is part of the Digital Experience (DX) organization within Enterprise Technology. Our mission is to enable the digital employee in their day to day work through efficient delivery and integration of common and secure platforms, products and devices that provide them with an experience that supports responsible and efficient collaboration and communication with partners.

In this role, you will be a Product Manager—driving the strategic roadmaps for the Enterprise Technology custom web applications built with technologies such as Ruby, PHP, WordPress, JavaScript, and hosted on AWS. This portfolio includes guest facing global experiences and custom tools to support employees and cast around the world. You will be part of a cross-functional team (Product, Service Management, Engineering, Customer Success, UX, and Service Delivery) with stakeholders across each of the segments of The Walt Disney Company.

Who you are

You have excellent communication skills, are an analytical thinker, and are great at navigating broad-reaching and complex issues. You have experience working with a growing and agile team and you thrive in a fast-paced environment. You love building relationships with customers, business partners, software architects, and IT team members alike. A forward thinker, you are passionate about empowering creative and technical businesses at scale, building secure solutions, providing a great user experience, and have an excellent background in delivering on projects and complex tasks with others. You hold a STEM degree and at least 3 years of experience in product / project management for Custom Software.

What you will be doing

As a Product Manager, you will define complex technical strategies, perform advanced trend analysis, and review industry research to design & implement modern solutions. You will lead conversations with a wide variety of constituents ranging from individual contributors to Executive VPs as you develop technical roadmaps, assess priorities, negotiate timelines, track budgets, ensure compliance with TWDC policies (privacy, infosec, legal, etc.), define scope, and drive the execution teams to ensure secure and successful delivery across every stage of the Product Lifecycle and SDLC for custom applications.

For applications where goals are defined and funded by segment stakeholders you will lead these interactions as an account manager and primary point of contact. This will require you to balance the technical currency needs of the engineering team with the segment goals as you define the project strategy.

For applications where Enterprise Technology determines the product roadmap, you will incorporate the vision of leadership and employees who engage with the applications to define goals informed by data driven metrics in your roadmap.

You will be expected to act as a resource/mentor to peers with less experience and cross-train with peers to ensure coverage of the overall Custom Applications portfolio. You will be expected to operate as an independent and dynamic program leader. Highly adept at influencing without direct authority.

Your portfolio will include 1-2 highly active tentpole applications and several more in a moderately active maintenance state with routine minor enhancements and compliance activities.

How you will get us there

You will lead efforts in four specific areas for the custom applications in your portfolio:

[Strategy and Roadmaps]

• Stay current on developments and use cases within Enterprise Technology and provide recommendations on ways to automate, improve user experience, and deliver more efficiently.
• Prepare executive level product/service presentations and dashboards to demonstrate overall product/service health, roadmaps, risks, accomplishments and performance indicators.
• Stay current on the competitive landscape and relevant emerging technologies as well as developments and use cases across Enterprise Technology to provide strategic guidance on ways to automate, improve user experience, and deliver services more efficiently.
• Define KPIs and make data driven decisions based on application analytics and user feedback to develop, analyze, and report on roadmaps and key measurements defining success.
• Lead the dialog with end-users, segment clients, vendors, engineering teams, design & solution architects, and peers on roadmaps for our portfolio of dozens of custom applications.
• Define and clearly communicate the vision, objectives, scale and scope of work, expected outcomes, business value and impact, timelines, roadmaps for each of the applications in your portfolio.

[Client Engagement and Execution Lead]

• Oversee smooth delivery and ongoing activities through partnership with Engineering, Release Management, and the PMO.
• Maintain the document repositories, ensuring they are current and regularly updated.
• Partner with other Product Managers, Solution Architects, and Engineering teams to identify opportunities to improve user experience, increase agility/availability, and reduce technical debt.
• Ensure a customer-focused and secure approach to delivering exciting information technology solutions across the Disney company.
• Ensure daily scrums/milestones are handled effectively and that the desired outcomes are achieved.
• Lead discussions with Clients, Product Management and Customer Success on implementation of strategic enhancements and evolution to our Enterprise Technology Custom Applications.
• Ensure a customer-focused and secure approach for delivering exciting custom application solutions across the Disney company
• Accountable for driving execution and delivery of complex enhancements from start to finish.
• Utilize highly developed communication skills to facilitate project-related conversations with technology senior leaders/managers/directors and stakeholders alike; scoping/managing new requests and driving tasks and project dependencies to completion across multiple supporting teams.
• Identify and build strong stakeholder relationships.
• Administer, lead and optimize operational transition activities and procedures supporting the day-to-day work necessary for supporting Custom Applications across Disney, and designing and fulfilling automation to support the portfolio and its customers.
• Partner closely with Clients, Product Management, Engineering, and Customer Success on implementation of strategic enhancements and evolution to the portfolio of Custom Applications.
• Lead with practicality and wisdom in the midst of competing priorities and diverse personalities.

[Governance and Compliance]

• Lead efforts with application stakeholders and engineers on overall health, compliance and security of the environment
• Establish regular audits of Custom Applications environments in coordination with engineering teams, security teams, and ensure expeditious remediation of control violations
• Enforce governance over the applications in your portfolio (integrations, security/privacy/legal policies, and records retention) and review regularly with application stakeholders and constituents.
• Initiate regular audits of custom application environments are performed in coordination with security teams and ensure violations are remediated.
• Administer, lead and optimize activities and procedures supporting the day-to-day work necessary for supporting our custom applications across Enterprise Tech.

[Financials and Reporting]

• Ensure product status is accurately reflected in project management and financial systems such as Clarity, Smartsheet, Jira, etc.
• Interact with finance / cost accounting for chargebacks
• Identify and elevate visibility on project risks such as delivery delays, scope creep, cost variance, etc. through regular executive and partner stakeholder engagement.

Experience:

• 3+ years experience managing SDLC delivery
• Ability to influence and lead others without directly managing them
• Unparalleled documentation, communication, and organizational skills
• Technology Experience in an Enterprise Entertainment environment
• Agile/SCRUM Expert
• Expertise with: MS Teams, Excel, Jira, Confluence, Slack, Clarity, Smartsheet
• 3+ years experience requirements gathering and business analysis
• Previously worked as a Product Owner for custom developed applications

Education:

• BS Computer Science or related technology field.

The hiring range for this position in California is $112,586.00 to $151,030.00 per year and in Washington is $117,998.00 to $158,290.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.