Sr. Director Of Coaching

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Senior Director of Coaching will be responsible for overseeing the development, implementation, and growth of Spring Health’s Coaching line of business, ensuring the successful growth and delivery of high-quality, personalized coaching services to our members. A senior member of the Operations staff, you will collaborate closely with the product, marketing, clinical, and customer success teams to drive the strategic vision and operational excellence of our coaching offerings.

What You’ll Be Doing

• Design and deliver coaching programs that align with evidence-based practices and meet the specific needs of our members.
• Provide strong leadership to the cross-functional Coaching team, fostering a culture of innovation, collaboration, and continuous improvement.
• Identify market trends, emerging technologies, and industry best practices to drive the evolution and impact of our Coaching programs.
• Prepare regular reports and presentations on coaching program performance, outcomes, and impact to share with internal stakeholders and clients.
• Provide ongoing mentorship and performance feedback to team members, fostering their professional growth and development.
• Develop and monitor key performance indicators (KPIs) for the Coaching line of business, tracking progress and ensuring goals are met.
• Lead the team responsible for recruiting, onboarding, supporting, and performance managing a diverse network of coaches.
• Collaborate closely with cross-functional teams, including product, clinical, marketing, and operations, to drive the integration of Coaching services into the overall Spring Health platform.
• Collaborate with the clinical team to ensure integration of coaching services with therapy and other mental health offerings.
• Establish and maintain coaching guidelines, protocols, and quality standards to ensure consistent and high-quality service delivery.
• Foster a collaborative and inclusive team environment, promoting open communication and knowledge sharing.
• Monitor program performance, conduct data analysis, and implement improvements based on feedback and insights.
• Develop and execute the strategic vision, business plan, and budget for the Coaching line of business, aligning with the company's overall mission and goals.

What We Expect From You

• Data-driven mindset with experience in performance monitoring, analysis, and reporting.
• Demonstrated ability to drive innovation and continuous improvement in coaching programs. Added benefit if you have built out accredited coach training programs.
• Proven experience in operational leadership and/or general management roles, preferably within the mental health or healthcare industry.
• Strong understanding of evidence-based coaching methodologies and practices.
• Bachelor's degree in psychology, counseling, or a related field (Master's degree preferred).
• Exceptional leadership and management skills, with a track record of building and motivating high-performing teams.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Knowledge of current trends in the mental health landscape, including how Coaching is most effectively applied to drive mental health improvement.

The target salary range for this position is $187,400 - $243,700, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What To Expect Working Here

• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be held accountable to an exceptionally high bar and impact

And…

• You get the space to experiment & innovate
• You will become more resourceful and resilient
• You get to learn and grow at an extremely accelerated pace
• You will be empowered to constantly challenge the status quo
• You will experience transparency, integrity, & humility from leadership
• You get to be surrounded by some of the brightest minds in the field
• You get to be part of a winning team that opens doors in the future
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly

Benefits Provided By Spring Health

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• Flexible paid time off in addition to 12 paid holidays throughout the year
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• $500 per year Wellness Reimbursement

You And Your Family

• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• 4-4.5 months of fully paid parental leave
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting You Financially Through

• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!

Creating a Culture You Can Thrive In

• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.