High Level Support/Coaching Role

We are searching for a versatile Customer Support Specialist & Engagement Expert to fuel our customer support narrative while turbocharging our communication strategies. This role is not just about creating engaging content, it's about sparking conversations, fostering relationships, and igniting the passion in our community. You'll be the voice of our brand, the trainer, and the champion of our users.

Key Responsibilities:

• Create and Ignite: Develop engaging, innovative content that ignites curiosity and establishes a genuine connection with our audience. Distill complex information into clear, concise, and engaging takeaways that enhance learning and retention for AmpiFire users.
• Optimize and Refine: Regularly review and optimize our members' area content, ensuring it is fresh, relevant, and of the highest quality.
• Tune In and Speak Up: Proactively listen to our communities, engaging in conversations, addressing their needs, and amplifying their voices across our social media platforms.
• Be a Brand Champion: Live and breathe our brand values, ensuring every interaction is an authentic representation of our brand, creating excitement, and driving engagement. Create Lasting Relationships: Establish and maintain strong relationships with community members to expand our community.
• Train and Inspire: Develop compelling training materials to educate our members and empower them to take full advantage of our content marketing services.
• Drive Brand Success: Use your flair for written communication and attention to detail to drive our customers' success

Required Skills And Experience:

• Proactive Researcher: A go-getter who loves delving into new topics to find solutions.
• Tech or Marketing Interest: Has some experience or strong interest in internet marketing or tech.
• Curious by Nature: Always eager to learn more and dig deep in customer’s reported issues to find the underlying cause.
• Open and Engaging: Ready to share and receive ideas in a collaborative setting.
• Persuasive Tactics: Knows when to use logic or emotion in supporting our community.
• Exceptional Written Communication: Ability to break down complex ideas into clear, relatable language.
• Social Media Savvy: Has some experience engaging with online communities on Facebook.

Some Copywriting or Coaching Skills: Mid-level abilities in these fields would be considered a big plus.

By joining us, you’ll immerse yourself in a dynamic, supportive team culture that prizes creativity and innovation. You’ll enjoy the room to grow and learn from a team of A players, all while helping our brand reach new heights.

Plus, you’ll have the unique opportunity to directly impact our active community, as well as enjoy a competitive remuneration package that rewards your valuable contribution.

If this role sounds like the ideal opportunity for you right now - Apply Now!

About Us

We're a rapidly growing tech start-up and every person on Our Team matters.

We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together.

With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values.

AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow.

That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us.

What to expect from the Hiring Process:

• Round 4 - You will have a video interview with our CSS Manager
• Round 2 - You will have to complete a cognitive test to evaluate the match between your profile and the company's profile
• Round 3 - You will have to do a 3-step assessment
• Round 1 - We review your application to see if you meet the initial requirements for this role. Please note that if you do not complete the questions we will be unable to proceed with your application beyond this stage
• Round 6 - You will have a chat with our CEO, Chris Munch, to understand your motivation and career goals. We want to know if you will be a great fit for our team, but also we want you to achieve your goals
• Round 5 - You will have to do a personality test

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