Product Manager Support Services Jobs

3+ years of management experience in the travel industry; experience with product management, contracting, and pricing preferred.

Proven leadership skills to mentor, develop, and empower team members and create a positive work environment.

Undergraduate degree or equivalent experience in travel, business administration, marketing, or related field.

Advanced analytical skills with demonstrated ability to work through the development of complex business solutions.

Strong communicator, both written and verbal, with the ability to direct the actions of others.

Must be flexible and adaptable to changing priorities while working under pressure to meet immediate deadlines.

Effective time management and organization skills

Strong stakeholder management skills to work across the organization to maintain program momentum.

7 years of experience in the luxury retail industry minimum. Engineering background is a plus.

Passionate about client satisfaction and able to motivate retail boutique teams to manage client service situations with agility and expertise.

Excellent problem solver with analytical capabilities

Ability to organize, set priorities and manage multiple projects on tight deadlines.

Skills: Must have a good driving record subject to State driver motor vehicle verification to comply with Hospital insurance requirements.

Position: Logistical Support Services Manager

The purpose of this job is to effectively manage the Logistical Support/Courier Services teams.

This position manages all Logistical Support areas across all sites under the direction of the Director of Logistical Support Services.

Supervises and manages all daily operations of department.

Manages and oversees scheduling and staffing for department.

Communicate product plans, benefits and results to all audiences — internal teams and external partners

Experience with prototyping and other creative ways to gather direct feedback early in the product development process

Proven analytical and quantitative skills; ability and passion to use hard data and metrics to back up product decisions

The ability to manage chaos, ambiguity and complexity, in a detailed, organized way

Solid knowledge of best practices and trends among OTT premium video streaming products

Excellent verbal and written communication skills; must be able to influence others

Strong project management, organizational, and team collaboration skills.

8+ years of experience in project, product, or service management.

Utilize effective time management and organization while successfully prioritizing the activities needed for multiple, complex project efforts.

Translate product strategy into detailed requirements and business plans for go to market.

Act as a champion for the service product portfolio, educating both internal teams and external stakeholders on product features and benefits.

Foster continuous improvement by sharing service product knowledge and customer feedback with internal teams.

Knowledge of human resource management principles and procedures.

Proven experience as a business manager or relevant role.

Such other duties and responsibilities as may be determined by the supervisor.

Bachelor's degree or equivalent industry experience.

Excellent organizational and leadership skills.

Outstanding communication and interpersonal abilities.

Own and execute Platform product roadmap through backlog management, requirements gathering, and user stories development.

5+ years’ experience as a product manager, technical lead, or similar role within a technology-enabled company.

Experience working with Agile methodologies and understanding of technical concepts.

Knowledge of APIs, micro-services, and analytics-driven product development process concepts.

Knowledge of UI/UX design and delivery principles.

Strong negotiating skills and the ability to build consensus across functional boundaries.

Manage capacity and staffing to include recruitment, supervision, scheduling, development, evaluation, and performance management.

Present project outcomes for upper management

Must be able to manage remote employees

Manage the team’s backlog to optimize throughput and to accurately predict turnaround time for open issues

Identify impediments for the team and determine the best elimination plan

Colloborate with other leaders to ensure teams are working together in order to delight our customers.

Own and execute Platform product roadmap through backlog management, requirements gathering, and user stories development.

5+ years’ experience as a product manager, technical lead, or similar role within a technology-enabled company.

Experience working with Agile methodologies and understanding of technical concepts.

Knowledge of APIs, micro-services, and analytics-driven product development process concepts.

Knowledge of UI/UX design and delivery principles.

Strong negotiating skills and the ability to build consensus across functional boundaries.

Works closely with software engineering to ensure delivery of products map to customer experience and business requirements within needed timelines

An advanced understanding of Product Management

Intermediate understanding of Scrum and application in a Product Management role

– How you expand your influence through strategy, decision making, coaching, and management

Actively participates within the Product Community of Practice inclusive of coaching and mentoring responsibilities

Develops growth matrixes, manages product team budget, sets pricing to meet revenue and profitability goals

Experience with Infrastructure Product Management

Set Product Vision: Accountable for multiple products' visions primarily within a single domain ensuring cohesive connections where applicable.

Defines Product: Responsible for multiple medium to high complexity products and product features from start to finish.

Stakeholdering: Deliver key messages, marketing and communications about products in their domain.

Developer Partnership: Partner with developers to ensure we are building the appropriate platform services.

Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or ROI.

Bachelor's Degree in Product Management, Engineering or related field AND 8+ years of relevant experience

Strong leadership, collaboration, and verbal/written communication skills – with experience working with global cross-functional teams.

Gather and document requirements for subscription and premium channel services that can be used to inform UX and product architecture.

OR Master's Degree in Business Administration, or related field AND 5+ years of relevant experience

Experience working with Smart TV Platforms, consumer devices, and streaming media

Strong analytical, qualitative and quantitative skills to drive feature prioritization and ability to use this data to make trade-offs.

Experience with building ML models to improve user experience is a plus

Experience in managing conversion funnels, onboarding, advisory, and transactional flows

This role can be 100% remote or you can choose to work out of an Experian office.

Competitive pay and comprehensive benefits package, with a bonus target of 15%

You’ll drive ruthless prioritization to ensure we’re shipping products that are delivering value to our users along with performance metrics.

You are a strong advocate for data-driven decision-making and user research.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Create, update, and maintain a comprehensive knowledge base, including frequently asked questions, troubleshooting guides, and best practices.

5+ years of relevant product support experience, preferably at a tech company

Excellent communication and interpersonal skills with the ability to communicate complex technical information to non-technical audiences.

Experience with ZenDesk highly preferred

Experience with Pendo guides is a plus

Monitor team performance metrics, including response time, resolution time, customer satisfaction scores, and ticket management.

Proven experience in direct customer support, with at least 2 years in a leadership or managerial role.

Foster a positive and collaborative team environment, promoting open communication and knowledge sharing.

Develop and implement training programs to enhance technical skills and customer service excellence.

Collaborate with other departments to enhance the customer experience and streamline support processes.

Demonstrated experience in coaching, mentoring, and developing technical support teams.

Manage implementation, administration, expansion and assessment of specific postvention programs and resources

Manage and provide ongoing support, resources and training for chapter staff, volunteers and AFSP constituents in implementing postventions programs and initiatives

Manage AFSP efforts to regularly update and evaluate postvention programs for AFSP constituents and supports program updates and new program development

Supports web‐based platforms and/or capacity to learn and new systems and serve as the data entry administrator

Manage the collection and distribution of requests which includes coordinating volunteers

Manager of Support Services for Loss Survivors

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.