Service Titan Success Manager

Title: Service Titan Success Manager

About Us: Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, the Company has invested in and partnered with 25+ brands and we are rapidly expanding our footprint. We offer entrepreneurs and business owners the ability to realize immediate financial value for the companies they’ve built, while partnering to continue to grow their business long into the future. We focus on businesses with strong management teams and cultures. Our role is to help them create unmatched growth opportunities by providing resources and processes so they can better serve their customers, employees and communities. A partnership with Legacy Service Partners fosters a commitment to excellence. We are guided by our core values – courage, partnership, and relentlessness – and aspire to build the highest quality network of home service companies in the United States.

About the Role: LSP is seeking a talented and experienced ServiceTitan Success Manager to join our team. The successful candidate will be responsible for driving adoption and success of the ServiceTitan platform across our home services roll-up platform's portfolio companies (portcos).

Key Responsibilities:

• Serve as the primary point of contact for all ServiceTitan-related questions and support for our portfolio companies
• Develop and maintain relationships with key stakeholders across all portcos to understand their business needs and provide guidance on how to optimize their use of ServiceTitan
• Monitor and analyze usage data to identify areas of improvement and opportunities for increased adoption
• Manage the onboarding process for new portcos onto the ServiceTitan platform
• Manage and resolve customer issues and escalations as needed
• Represent the portfolio companies as the voice of the customer to ServiceTitan leadership and product teams
• Collaborate with the ServiceTitan team to provide feedback on product features and enhancements to better meet the needs of our portfolio companies
• Develop and implement training programs and best practices to ensure successful adoption of ServiceTitan across all portcos

Key Qualifications and Skills:

• 5+ years of experience in customer success, account management, or a related field
• Ability to work independently and proactively to drive results
• Excellent communication and collaboration skills
• Bachelor's degree in Business Administration, Marketing, or a related field
• Understanding of the home services industry and its unique needs is a plus
• Knowledge and experience with the ServiceTitan platform is strongly preferred
• Strong project management and organizational skills
• Experience working with multiple stakeholders, including C-level executives

Why You’ll Want to Work Here:

• Full medical, dental, and vision packages, 401(k)
• Our core values set us apart
• Courage: We do what is right, even in the face of temptation or adversity
• Relentlessness: We have a bias towards action, and always exhibit a high sense of urgency to get things done
• Partner mindset: We collaborate with our partners to ensure we win together
• Flexible vacation policy
• Wellness, Work from home and Learning Stipends available
• Opportunity to work for a high growth company backed by institutional investors
• Access to our ongoing leadership training and development programs
• Competitive salary

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

The base salary for this role is $70,000.00 - $90,000.00