Integration Success Manager Jobs

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for an Integration Success Manager (ISM), who will own the interoperability relationship for each client over their entire lifecycle with athena in close coordination with Sales, Program Managers, and Account Management. You will have comprehensive knowledge of all of athenahealth’s interoperability offerings and use cases they address. You will also fully understand interoperability that has been designed and implemented over time for your clients and ensure they are achieving the highest levels of performance through their usage of athena’s healthcare backbone.

But enough about us, let’s talk about you. You have a desire to work in healthcare and make a difference. You are proactive and motivated. You enjoy working within a team and collaborating cross-functionally. You clearly communicate and listen effectively. You are a critical thinker. You are detail-oriented, analytical and data-driven. You are resourceful and ask informed questions.

The Team: We are our stakeholders’ trusted advocate and strategic advisor, the client-facing component of athenahealth’s organization responsible for delivering interoperability. We create and leverage partnerships to lead integration forward by driving innovation, clarity and providing lasting value for our clients.

Job Responsibilities

• Continuous engagement with client and Account Management to identify future business expansion (Department Adds, Provider Adds, Acquisitions, Divestitures, etc.)
• Identify opportunities for improvements to internal processes and participate in or lead strategic initiatives.
• Ability to perform information gathering around business case and workflow in preparation for integration design.
• Serve as escalation point and subject matter expert to assist client and internal stakeholders in examining and enhancing workflows, processes and existing interoperability.
• Participate in or lead cross-functional improvement initiatives in support of team/division/company yearly goals to improve athenahealth’s overall operations
• Ensure the correct internal resources and teams are engaging with the client at the appropriate times throughout the project lifecycle.
• Main point of contact to identify needs, both proactively and reactively, for new interoperability (interfaces, imports, migrations)
• Engage with client during the sales cycle or right after sales has been completed to establish working relationship as soon as possible.

Typical Qualifications

• Bachelor’s degree (or equivalent) required; advanced degree preferred.
• Possess excellent communication skills, including listening, writing, and relationship development at all levels of an organization; experience interacting with internal and external client escalations
• Communication – highly articulate; makes written and verbal arguments in a compelling manner to all stakeholders at various working levels (IT, leadership, Operations)
• 4+ years of relevant work experience in technical project management, process improvement role
• Proven ability to execute and lead projects across cross-functional teams; ability to facilitate and influence cross-functional stakeholders.
• Demonstrated success influencing stakeholders to drive internal and external change at the client organization.

For Candidates Located In California, Colorado, New York City, And Westchester County (NY), Please Visit The Following Link For Pay Range Information

California: https://www.athenahealth.com/salary-range/ca-nontech-associate

Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate

New York: https://www.athenahealth.com/salary-range/ny-nontech-associate

About Athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

What’s unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our Company Culture Might Be Our Best Feature.

We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.

https://www.athenahealth.com/careers/equal-opportunity