Attendee Success Manager Jobs

Calling All Trade Show Event Enthusiasts: Elevate Your Career as an Attendee Success Maestro!

About the Role:

If you're passionate about the fast-paced world of trade show events and have an unwavering commitment to ensuring attendees and customers have exceptional experiences, we've got a role that's tailor-made for you! Join our high-energy Energy Portfolio team as an Attendee Success Manager and be the driving force behind digital support experiences that leave a lasting impact.

What You'll Do:

As the Attendee Success Manager, you'll take center stage in shaping the attendee journey, from initial inquiries to on-site experiences. Your duties will encompass:

• Championing customer interactions through incoming calls, helping both new and existing attendees feel valued.
• Conducting ongoing attendee training sessions to enhance the overall customer experience.
• Navigating the intricate world of event registration setup and maintenance, collaborating seamlessly with vendor success teams and developers.
• Being the go-to guru for managing customer service inquiries through email and social media, both for attendees and exhibitors.
• Proactively recommending process improvements that elevate the experience for all stakeholders.
• Providing invaluable assistance with event registration, from badge selection to course additions, ensuring our attendees, exhibitors, and speakers are in the spotlight.
• Tackling challenges head-on, finding innovative solutions, and ensuring every interaction exceeds expectations.
• Swiftly addressing attendee issues and questions, ensuring a seamless experience.
• Being the voice of the attendees, gathering and sharing feedback with our executive team to continually enhance our offerings.
• Juggling a diverse range of participant inquiries and sharing your expertise with finesse.
• Becoming the bridge between internal teams and registration vendors, overseeing course additions and updates within the platform.

What You Bring to the Table:

• Patience is your virtue – you're the calm amidst the storm.
• Your organizational prowess is the stuff of legends, backed by your impressive decision-making and analytical abilities.
• Independence is your middle name – you're ready to take the reins and shine on your own.
• You've got a solid 2-4 years of experience rocking the realms of customer service and event registration management.
• Your Bachelor's Degree in Business or Marketing (preferred) gives you an edge in understanding the intricacies of the trade show landscape.
• Your communication skills are off the charts, both written and verbal, making you a standout collaborator.
• If you've got experience in the energy industry, that's a shining star in your cap!
• Technology? It's your playground. You're a pro with computers, web browsers, and can learn new programs faster than a speeding bullet.
• Fast-paced environments? Bring them on! Your ability to thrive under pressure is unparalleled.
• High-volume interactions? You handle them with grace, whether by phone or email.

Ready to Elevate Your Career? Apply Today!

If you're ready to immerse yourself in the thrilling world of trade show events and ensure attendees leave with unforgettable experiences, then hit that apply button and join us in making waves in the energy industry! Your journey to attendee success starts now.

Who is Clarion?

Clarion Events North America, which is the US division of Clarion Events UK, and backed by The Blackstone Group has become one of the fastest-growing event companies in the United States, with aggressive growth through both acquisition and launch. We excel in managing and producing trade and consumer events across the United States in 12 diverse sectors such as pop culture (anime), energy, technology, and fire and rescue.

What’s in it for me?

• 401(k) Plan with employer match.
• A full benefits package, including medical, dental, vision, voluntary life insurance, HSA (plus employer contrition), and FSA.
• 100% Remote (or Hybrid available if near Shelton CT or Tulsa OK)
• Generous PTO & Company-paid Holidays: this includes a day off for your birthday every year, and in 2023 our employees will receive the entire week of July 4th AND the entire last week of the year off.
• Opportunity to travel across the country to attend our shows and meet people from a multitude of different industries.
• Basic life, long-term disability & short-term disability are covered at 100%.
• Competitive Base Salary

What’s it like working here?

We strive to provide a culture of transparency, support, and collaboration through clear communication of ideas, processes, and goals. From the top down, we promote:

• Work life balance – we are flexible with you to allow you to be at your best on the job
• Constantly identifying training needs to grow and develop our employees
• Ensuring our employees have all the necessary tools to effectively perform their job
• Failing forward faster – try new things, fail & learn, repeat!
• Leading by example and taking full responsibility for ideas, actions and problem solving

Equal Employment

Clarion Events provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, veteran status, disability, or genetics. In addition to federal law requirements, Clarion Events complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.