Account Manager, Client Success

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save over $55 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
About The Role
GoodRx is looking for a highly motivated and experienced Account Manager to join the Manufacturer Solutions team and report to the Manager of Client Success.
This individual will have a passion for digital healthcare and thrive in a fast-paced team environment. They will drive program implementation, help build meaningful, long-lasting relationships and be focused on delivering exceptional client service to pharmaceutical manufacturer partners, and their business constituents, via GoodRx.com . If you are a driven, client-focused individual with a passion for digital marketing and the pharma industry, we encourage you to apply for this exciting opportunity.
Responsibilities

• Collaborate with internal subject matter experts such as Business
• Responsible for the day-to-day client relationship with Pharmaceutical manufacturer customers, which providing excellent customer service and managing all aspects of the client relationship
• Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals
• Partner with Sales to support new business development and organic growth of accounts
• Work with Program Implementation to ensure smooth and effective implementation of new programs

Intelligence, Advertising Operations, Product Management, and Marketing to deliver tailored solutions to customers

• Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations
• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space. Retain and renew annual contracts, upselling and optimizing where applicable
• Create visual examples of programs using our enterprise CMS tool
• Work with clients and agency partners to manage the Regulatory review submission process

Skills & Qualifications

• Willingness to think critically and solve problems in new or creative ways
• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
• Familiarity with CRM software like Salesforce and project management platforms like JIRA or Asana
• Ability to apply analytics and data to a value proposition
• 5+ years of professional experience in client management, ideally within pharma, healthcare technology, or an advertising agency
• A deep curiosity and interest in healthcare technologies

Compensation decisions are determined using a variety of factors such as skill set, experience, and education or certifications. If we extend an offer for employment, we will consider all individual qualifications. Below are our salary ranges for this position based on office location:
New York City Office: $79,000 to $127,000
Charleston Office: $65,000 to $104,000
GoodRx also offers additional compensation programs such as annual cash bonuses, annual equity grants for most positions, and generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 11 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!
At GoodRx, we deeply value in-person connection and collaboration, which is key to our company culture. GoodRx is a hybrid work environment, and we ask employees to be in the office a minimum of twice a week to one of our hubs in Charleston or New York City.
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com .