Mentor Success Manager Jobs

Position: Contract (4 Week Period) to Full-Time Hire

Location: Full remote

Start: ASAP

About Dewey Smart

Website: https://www.deweysmart.com/

Founder: Michael Gao

Number of Admin Staff: 2

Number of Mentors: 36

Dewey Smart (deweysmart.com) is an education technology company that provides personalized tutoring, enrichment, and college admissions counseling services to high school students. Our platform connects students with college students from top schools for mentorship from freshman year of high school to freshman year of college and beyond.

About the role

Dewey Smart values outcomes over process. This position will focus on measuring and improving the following outcomes:

• Mentor capacity — Dewey Smart has enough mentors at any time to serve our new and incoming students
• Mentor readiness — Dewey Smart’s mentors have the resources and training to deliver excellent sessions for students

This is a multi-faceted role over both sides of our business – students and mentors. This is an opportunity to the systems and processes that future Dewey Smart team members will build on.

What will you work on?

Mentor Recruiting

• Review applications and conduct interview with new mentors
• Implement new software systems to accept and track mentor applications
• Recruit new mentor applications through outbound sourcing and referrals from current mentores

Mentor Training and Onboarding

• Create a process and curriculum for new mentors to be ready to serve students
• Track mentor experiences, qualifications, and readiness during hiring and onboarding to support the mentor matching process

On-Going Mentor Support

• Read mentor session summaries to track mentor progress with students and offer advice and mentorships as needed
• Conduct on-going professional development to ensure mentors feel supported and to create a sense of mentor community
• Brief mentors on new students to ensure that they are ready to deliver excellent advice

Who are you?

• Interested in a fast-paced, early-stage startup environment
• Systems-oriented thinker. It's not just about helping one student; it's about how we help one thousand students
• Comfortable with ambiguity and taking ownership in the face of uncertainty
• Past tutoring or admissions counseling experience; bonus if you’ve been in a leadership or admin role

Why work at Dewey Smart?

• Health insurance stipend
• 100% work from home
• Technology and home office stipend
• Learning and development stipend
• Unlimited PTO