Claims Success Manager [Experienced]

Elite Resolutions, Inc. is a leading public adjusting firm that is committed to providing excellent service and achieving successful claim outcomes for our clients. As the Claims Success Manager, you will play a pivotal role in leading and managing the claims department to ensure accurate and efficient claims handling. We are seeking an experienced claims adjuster with a passion for coaching and educating the team to achieve maximum efficiency and success.

🎯 Responsibilities:

• Conduct regular reviews of bi-weekly WIP reports to monitor claims handling efficiency and address any issues proactively.
• Develop proper negotiating strategies to achieve maximum settlements.
• Educate adjusters on the importance of estimated line items for claim payment and how to effectively use policy language in defense of the insured.
• Lead, manage, and be accountable for the overall success of the claims department, ensuring all claims are handled with the highest level of quality and accuracy.
• Establish proper scoping and estimating guidelines for the estimating team, ensuring consistency in determining repairs and photographing properties.
• Meet with the claims team regularly to review outstanding claims, provide guidance, and establish proper directions for claim resolution.

✅ Competencies:

• Decision Making: Makes well-informed decisions based on data and analysis.
• Accountability: Takes ownership and responsibility for claim outcomes and performance.
• Organization: Strong organizational skills to manage multiple claims effectively.
• Attention to Detail: Pays meticulous attention to detail to ensure accuracy in claim handling.
• Honesty/Integrity: Demonstrates a high level of integrity and honesty in all interactions.
• Intelligence: Possesses intelligence and problem-solving skills to handle complex claims.
• Follow-Through: Ensures all tasks and commitments are followed through to completion.
• Efficiency: Ability to drive efficiency and productivity within the claims department.
• Leadership: Exhibits strong leadership qualities, motivating and guiding the team towards success.

🏆Company Culture:

• Forward Thinking: Embraces innovative approaches to enhance claim processes.
• Positive: Maintains a positive and supportive attitude, fostering a collaborative work environment.
• Non-Traditional: Embraces a flexible and adaptive approach to claim management.
• Family Oriented: Nurtures a sense of unity and camaraderie within the organization.
• Self Starter: Takes initiative and displays a proactive work ethic.
• Innovative: Welcomes and implements creative solutions to improve claim handling.
• Ambitious: Strives for excellence and success in claim resolutions.
• Strategic: Thinks strategically to align actions with the company's objectives.

📚Qualifications:

• Strong knowledge of estimating processes and scoping guidelines.
• Excellent coaching and mentoring skills to educate and train adjusters.
• Minimum of 3 years of demonstrated experience in a leadership/managerial role.
• Proficiency in Xactimate and other relevant claims management software.
• 3 years of Insurance and/or Public adjusting experience.
• Bachelor’s Degree Preferred
• Insurance Designations preferred.

We offer a competitive salary, a unique bonus plan and professional development opportunities. You will have the opportunity to work in a collaborative environment that promotes growth and innovation.

Priority consideration will be given to candidates who hold relevant licenses and certifications in the insurance industry. Join our dynamic team at Elite Resolutions, Inc., and play a critical role in achieving successful claim outcomes for our valued clients.

👉 To apply, please email your application materials to [email protected] or submit them online at https://forms.gle/66VgiEc1YLRnGWWh8