Senior Social Media And Crisis Consultant

Help us deliver our mission to build confidence in a digital world.

You will manage day-to-day support for key accounts with clients who range from global brands to public sector institutions and charities.

It’s an exciting time to join Social Simulator and our parent companyHelpful Digital. We’re expanding our team and have ambitious plans to scale our digital capability work. We’re proud to help some of the world’s biggest brands, charities and governments to confidently communicate with online audiences.

We do this through some amazing platforms, such as Social Simulator. The quality of our work means we enjoy a high volume of repeat business and a great deal of trust with our clients.

Our team of trainers, consultants, developers and managers all have one thing one in common: they’re passionate about helping businesses to communicate better online through confident, skilled in-house teams.

All our projects offer huge variety and scope for creativity. Everything we do is grounded in good practice and using digital to build trust and accountability.

We’re a supportive team and a fun place to work.

Details

Location of work:Work from home, or use our fully-funded global hot-desking subscription.

Hours of work:

• We also welcome applications from people seeking part time, compressed or term-time working.
• Full time, 40 hours per week or

Holiday entitlement:25 days a year in addition to local public holidays.

Contract term:Permanent. Following successful completion of 90-day probationary period.

Salary and benefits:

• Bonus linked to company performance
• Call and data contract
• $65,000 +, dependent on experience
• 5% employer pension contribution
• Find out more about our benefits and culture:playbook.helpfuldigital.com

About you

You will be looking for your second or third role since leaving education. Or returning to work and looking for a full- or part-time position.

You must have experience working in communications or media.

You must:

• Wherever you’ve worked before, you will have practical experience of handling an incident involving a communications response. It could be a reputation or operational incident, or preparing for a response, such as scenario and continuity planning.
• Be an active, regular user of at least 2 social media channels, for personal or professional purposes.
• Have experience working with a range of grades from junior to executive leadership
• Demonstrate a hands-on approach. You’re able to manage your time and resources, get to grips with new systems and tools quickly
• Have an interest in how to use digital channels to communicate with audiences in other parts of the world. Think: blogs, social, video, to reach people with limited access to the internet, or those who don’t speak English as their first language
• Demonstrate some business development experience, such as growing client accounts, preparing and delivering client pitches, proposals and planning marketing activities
• Have experience within a communications team. This could be agency side, or in-house.
• Have practical examples of managing competing priorities, deadlines and budgets

Job description

Working alongside the rest of the team you will scope, lead and deliver projects such as:

• Work under pressure and manage multiple accounts and projects simultaneously
• Contribute to the effective running of a dynamic, fast-growing business from marketing to finance, recruitment to training
• Coaching individuals to write better blogs or improve their professional digital channels
• Crisis simulations using our Social Simulator platform
• Drafting social media strategies and guidance
• On and offline workshops to build skills with digital channels
• Present scenarios, workshops and recommendations to client audiences ranging from customer care teams to C-suite executives
• Support marketing and business development, from current and new clients
• Social media reviews

How to apply

If this job excites you and feels like your next challenge, we’d love to hear from you.

To apply, you must send us both of the following:

1. A resume detailing your relevant experience
2. A one-page cover letter detailing how your experience meets the requirements for this specific role