Social Media Project Manager

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.

We are The Social Element - a place where everyone has a voice. Diverse in our make-up and inclusive in our thinking; this has been who we are from the get-go. We strive to create a place where everyone is celebrated and has the opportunity to shine. We feel ready and excited to bring our whole selves to work. #genuinehumanconnections

We are currently looking for an exceptional Project Manager, North America to provide oversight, execution, and ensure service delivery on our clients social media moderation and engagement projects.

This role is fully remote. Eastern or Central time zone.

WHAT YOU’LL DO

As a Project Manager, you will ensure client projects are delivered according to the Statement of Work and the strategic vision set out by our clients using blended project management methodologies. You will oversee, train, and lead a team of social media moderators and liaise with cross functional teams to ensure the project is meeting and exceeding client expectations. You also will work with external client representatives while attending client meetings to ensure key deliverables are met by the project team.

You will think strategically and will add value in terms of identifying opportunities to expand services and input into the strategic game plans; always looking for ways to partner with our client and ensure they see us as a strategic partner to protect and enhance their social goals.

ABOUT YOU

You will have proven project management experience either from a top Fortune 500 brand or a digital marketing/ social media agency.

You will have a strong understanding of our services, and will be an expert in applying project management principles to deliver a high quality of work.

You always think 10 steps ahead. You're proactive, inquisitive and obsessed with the quality of your projects. You are impeccably organized and have the drive and passion to excel daily to be the glue that holds all the tasks and teams together!

Requirements

• Knowledge of emerging industry practices when solving business problems
• Preferred experience with CRM tools i.e., Zoho
• Strong report writing skills and analytical experience
• Ability to work under pressure to meet key client deliverables and agency projects
• Experience in people management
• Must have an understanding of social media services including social monitoring, strategy, insights, content, platforms, and tools
• Must have Project Management experience ideally with an agency or in the marketing, digital or social space
• Significant experience with project management tools i.e., Monday.com

Benefits

🏠 100% Remote working

🌞 33 days of holiday (including the bank holidays) Increasing with length of service up to a maximum of 36 days PTO.

🎂 Birthday off

🐕🦺 Annual Occasion Day off for an important event (such as helping a new pet settle, your wedding or moving home)

🙏 1 Volunteer day off

😷Paid Sick time off

⚕️Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered

🤓Dental and Vision plans

🏦 FSA & HSA Options, with employer contribution to HSA on select plans

👴🏽👵 401k with employer matching

🌻Employer Paid Long-Term/Short-Term Disability

🧑🤝🧑 Enhanced family friendly policies

😴 Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

👩⚕️ Wellbeing Support

🏖️ Flexible Fridays

***** Being part of an organization where you can truly add value and be recognized for it.*****

The Hiring Process

🤝 3 stages of behavioural interviews with one of our Talent Team Members and key team members. These will of course be remote via Google Meet. You will get to meet with people across departments who you will liaise with regularly should you be successful.

Reference Check

Offer

The Social Element values

Work according to the company values

Do it Well 💪

Be One Team 🧑🤝🧑

Do the Right Thing ✔️

Keep Pioneering 💡

Make Them Smile 😃

IT REQUIREMENTS 💻

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• At least 8GB RAM (16GB recommended)
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
• A Webcam and headset
• Operating system Windows 10 64bits or higher / MAC OS X version 11.7 (Big Sur) or higher. We do not support Windows 8 or older / MacOS Catalina or older.
• Android or iOS device for 2FA
• 40 GB available HDD (SSD recommended)
• I5 7th generation or faster 64-bit (x64) processor
• Chromebook & Linux not compatible

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

HOW TO APPLY 🖊️

If all this sounds like you, simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in social media
• Why you are interested in being part of our team at The Social Element

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected]

We are excited to receive your application! ❤️