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Senior Customer Onboarding Manager Jobs

Senior Onboarding Project Manager
By Motive At San Francisco, CA, United States
4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
Strong business background including project management, account management, problem-solving, business planning, and analytical skills
Excellent interpersonal, communication (both written and verbal), and presentation skills
Experience in delivering client-focused solutions based on customer needs
BA/BS degree or equivalent work experience preferred
Define and maintain the onboarding program for clients based on our product initiatives
Customer Onboarding Manager Jobs
By ZoomInfo At Vancouver, WA, United States
Project management skills with an emphasis on attention to detail, timelines, and quality of work.
2+ years of customer success and/or project management, ideally in a SaaS environment.
Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
Highly collaborative, organized, and execution-oriented with strong presentation skills.
Superior relationship and communication skills (both verbal and written).
Senior Customer Onboarding Manager
By Runwise At New York, NY, United States
Showcase exceptional multitasking capabilities, thriving in dynamic environments where the capacity to manage multiple operational facets concurrently is paramount.
Oversee the end-to-end customer journey - orchestrating a seamless experience from initial purchase through installation.
Navigate customer inquiries that arise between the sales phase and their introduction to their dedicated Customer Success Managers.
Exhibit exemplary written and verbal communication skills, facilitating clear and effective correspondence.
Collaborate closely with our sales team to expedite the processing of incentivized installations funded through national utility companies
Verify the completion of all customer-related fees prior to scheduling installation appointments.
Customer Onboarding Manager Jobs
By Parallax At Minneapolis, MN, United States
2+ years of experience in SaaS, software account management or client services
Work with customers to understand critical goals, challenges, and key performance indicators to guide and adjust the onboarding experience accordingly
Excellent verbal and written skills
An ability to project manage and hold customers accountable to homework and deadlines
An ability to set and manage expectations and handle objections
Ability to manage multiple competing objectives with a demonstrated ability to adapt quickly to change and prioritize workload
Manager, M&A Integration (Customer Onboarding)
By Mastercard At , Purchase
Previous Project Management experience and demonstrated success balancing multiple stakeholders
Ensure all M&A activity is reported and tracked in appropriate systems, manage pro-active communication with all impacted stakeholders
Extensive knowledge of our payments business and demonstrated interest and Knowledge of integration of third party assets
Excellent communication and writing skills, including the ability to explain complex information simply and clearly
Strong interpersonal skills with demonstrated cross functional/cross regional collaboration and teamwork
Strong analytical, problem solving, agility and creative thinking skills
Project Manager Customer Onboarding
By WM At , Windsor
Experience: Three (3) years of relevant experience in a project management role (in addition to education requirement).
C. Other Knowledge, Skills or Abilities Required
Create and execute project plans and reporting for all projects. Provide any reporting needed to management, sales and clients.
Communicate standard processes to internal and external clients and assist Sales in the management of client expectations.
Organizational skills to manage multiple projects with varied timelines
Manage internal processes and teams to ensure projects are initiated and completed in a timely manner and communicate any risks.
Customer Onboarding Manager Jobs
By Dental Intelligence Inc. At Pleasant Grove, UT, United States
Educational Benefits: we provide some annual reimbursement toward educational programs/courses that will help you in your role with us.
Experience managing a team effectively
Experience creating a culture of accountability
Even More Peace of Mind: We value our families and offer appealing Paid Parental Leave.
Prepare for the Future: 401k with a generous company match up to 5.5%, unlimited access to financial advisors.
Flexible Work Models: In-office, work-from-home, or hybrid.
Customer Onboarding/Implementation Manager
By Fynn.io At Atlanta, GA, United States
5 years of experience in onboarding and implementation
5 years of project oversight experience
·Collect, analyze, and summarize information and trends as needed to prepare project status reports.
·Performs special projects as requested.
Bachelor's degree from an accredited college or university in a related field
Customer Onboarding Program Development Manager, Cash App
By Cash App At New York, NY, United States
Superb organization skills with the ability to manage competing priorities
- Evaluate BSA/AML CDD and EDD requirements for all products or features
- Identify and evaluate customer onboarding requirements for new and existing products or features
- Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
8+ years in the compliance industry, with experience in managing customer onboarding programs in the financial industry
Operational knowledge in building a sound Compliance program
Senior Onboarding Project Manager
By Marqeta At United States
Significant track-record in customer-facing project delivery/management roles.
Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time.
At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses.
Superior communication skills (interpersonal, verbal, presentation written, email).
Experience supporting Revenue-facing teams in a POD sales structure
Able to build strong working relationships across multiple teams.
Enterprise Customer Onboarding Manager
By Tekmetric At United States
Project Management Profession (PMP certification preferred)
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
3-5 years of Industry experience or B2B enterprise SaaS experience
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion.
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey.
Flexible and remote work opportunities
Customer Onboarding Project Manager
By Workvivo (a Zoom company) At Massachusetts, United States
Strong competency in Project Management techniques and approaches Customer first mentality; ability to empathize and build customer loyalty
Strong time management - you will manage numerous implementations simultaneously
Proven consultancy skills with the ability to identify opportunities and promote business benefits to a Customer
Deliver projects following the Workvivo Customer Experience Implementation methodology
Proactively manage multiple customer projects within scope and schedule
Engage and manage key customer stakeholders throughout the implementation
Manager, Customer Onboarding Jobs
By R1 RCM At United States
Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
5-7 years of Operational experience with at least 3 years in Revenue Cycle.
Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1’s core values.
Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts.
Monitoring and tracking all aspects of the customer onboarding including key milestones, deliverables and timelines
Frequently providing updates on work progress, obstacles and overall performance with focus on execution and progress towards delivery
Customer Onboarding Manager Jobs
By AxisCare Home Care Software At Waco, TX, United States
Minimum Qualifications (knowledge, Skills, And Abilities)
Engage with current customers to support the customer experience.
Remain knowledgeable about any and all updates to the AxisCare platform.
Bachelor's degree or equivalent experience
Strong written and verbal communication skills
Work with clients to understand and help them overcome their business challenges.
Customer Software Onboarding Project Manager (Remote)
By Covetrus At United States
Knowledge of project management tools such as Smartsheet, MS project, Asana, Taskray or others.
Excellent communication and interpersonal skills, with the ability to engage with clients, internal teams, and senior management effectively.
Exceptional organizational and time management skills, with the ability to prioritize tasks, manage multiple projects concurrently, and meet deadlines.
Bachelor’s Degree in a project management, business administration, business logistics or related field
A minimum of 3-5 years in a project management, complex customer onboarding or related role, preferably in the software industry.
Master’s degree or relevant certification (e.g. PMP) a plus
Senior Program Manager, Global Sales Onboarding
By Pure Storage At Santa Clara, CA, United States
6-8 years of combined experience in Sales Enablement, Learning and Development, Onboarding, and Program Management.
Strong project management and organizational skills.
Experience working with Learning Management Systems.
Continuing to develop the onboarding experience needed for seller success from day one to full productivity.
Engaging, aligning, and communicating with program stakeholders across Sales, Marketing, Operations, Partners, and Customer Experience.
Exceptional communication, presentation, facilitation, collaboration skills.
Manager, Customer Onboarding Jobs
By ServiceCore At Denver, CO, United States
Responsible for the onboarding of new employees on your team which includes training, coaching, and performance management
3+ years of managerial experience
Impeccable communication abilities and advanced problem-solving skills
Design and continually improve processes for delivery, including materials and tools that enhance efficiency and customer experience during onboarding
Manage, monitor, and track the progress of each onboarding manager’s accounts to ensure efficient and effective onboarding
Build and maintain healthy customer relationships, manage escalations, and join client meetings regularly
Customer Onboarding Manager Jobs
By Sinch At Atlanta, GA, United States
5+ years of experience in Customer Success, Onboarding, or Implementation Management roles in the mobile or software industry.
Strong project management skills to define goals, tasks, dependencies and deliverables within established policies and standard practices.
Educate customers on Sinch's products, capabilities, and best practices to simplify adoption and align expectations.
Bachelor's degree or related experience.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
Lead the onboarding, activation, and adoption of new customers to ensure their swift and successful implementation of Sinch's communications platform.
Customer Onboarding Manager Jobs
By Numerator At ,
Strong organizational and project management skills
Develop educational content for use with onboarding, the Customer Help Center, and ongoing customer education
Provide feedback to Product Team to help improve platform offerings
Bachelor’s degree with at least 3 years of relevant experience
Excellent oral and written communication skills
Strong presentation skills, particularly with training customers in a technological area
Customer Onboarding Manager Jobs
By ZoomInfo At Grand Rapids, MI, United States
Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.
BA/BS degree. At least 5+ years of customer success and/or project management, ideally in a SaaS environment.
Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
Highly collaborative, organized, and execution-oriented with strong presentation skills.
Superior relationship and communication skills (both verbal and written).

Are you looking for a challenging and rewarding role in customer onboarding? We are looking for an experienced Senior Customer Onboarding Manager to join our team! As a Senior Customer Onboarding Manager, you will be responsible for leading the onboarding process for our customers, ensuring that they have a smooth and successful experience. You will be responsible for developing and executing onboarding plans, managing customer relationships, and providing ongoing support and guidance. If you are an experienced customer onboarding professional with a passion for helping customers succeed, this is the perfect opportunity for you!

A Senior Customer Onboarding Manager is responsible for overseeing the onboarding process for new customers. This includes developing and implementing onboarding strategies, managing customer onboarding projects, and providing customer support. They must have excellent communication and organizational skills, as well as the ability to work with multiple teams. To become a Senior Customer Onboarding Manager, you should have a bachelor's degree in business, marketing, or a related field. You should also have experience in customer service, project management, and customer onboarding. Skills required for this role include customer service, problem-solving, project management, communication, and organizational skills. Knowledge of customer onboarding processes, customer service best practices, and customer relationship management (CRM) systems is also important. Responsibilities for a Senior Customer Onboarding Manager include developing onboarding strategies, managing customer onboarding projects, and providing customer support. They must also ensure customer satisfaction and provide feedback to the team. Experience in customer service, project management, and customer onboarding is essential for this role. Qualifications for a Senior Customer Onboarding Manager include a bachelor's degree in business, marketing, or a related field. Tools that help Senior Customer Onboarding Managers work better include customer relationship management (CRM) systems, customer service best practices, and customer onboarding processes. Good tips to help Senior Customer Onboarding Managers do more effectively include staying organized, setting clear goals and objectives, and providing feedback to the team. Common Senior Customer Onboarding Manager interview questions include asking about customer service experience, project management skills, and customer onboarding processes.