Senior Consultant, Strategic Change Communication

Senior Consultant, Strategic Change Communication

About Us: CSR Communications is a fast-growing, mission-centered, WBENC-certified woman-owned, boutique consulting firm. We specialize in the human dynamics that make organizational change possible, enabling businesses, nonprofits, foundations, and municipalities to achieve their next big initiative and rapidly expand their positive impact.

Position: Senior Consultant, Strategic Change Communication

Position Type: Full-time, remote work, with occasional in-person work required. We give strong preference to candidates located in the Richmond, VA – Baltimore, MD corridor.

About This Opportunity:

Our clients have powerful missions, bold ideas, and big dreams. They’re the ones making their organizations, communities and the world more equitable, innovative, sustainable, and inclusive. That’s why we’re staunch advocates and vigorous defenders of their best interests and better futures. We don’t just deliver services. We deliver success.

Examples of recent client change efforts include:

• Creating a more collaborative culture within a city agency to deliver better services and results for city residents.
• Designing and piloting a manager talent journey to invest in mid-level leaders and accelerate promotions; and
• Increasing employee adoption of and engagement with environmentally sustainable business practices;

Using our proprietary processes and change leadership methodology, the Senior Consultant, Strategic Change Communications, leads, designs and delivers client projects to expand impact. The person in this role is an integral part of CSR Communications’ mission to deliver results for clients’ organizational change efforts. This position is part of our client service delivery team and reports to the Chief of Staff.

Position Responsibilities Include:

Leading strategic planning and organizational change strategy development

• Analyzing client’s goals and objectives to develop strategic plans and formulating a comprehensive roadmap to bridge the gap between clients’ current and desired states.
• Fostering relationships and understanding diverse perspectives to inform the strategy.
• Facilitating meetings, workshops, or focus groups.

Developing and implementing change communication projects

• Prioritizing goals and aligning communication and engagement strategies with the client's vision and objectives.
• Developing key messages
• Define measurable objectives and key performance indicators (KPIs) to track progress and success.

Delivering training in effective change leadership and strategic change communication.

• Customizing training for client needs and designing new training programs.
• Delivering existing CSR Communications training programs, including our Intrapreneurs Influence Lab.

Supporting business development and thought leadership efforts

• Preparing capabilities presentations and proposals.
• Participating in conferences, events and new business meetings.
• Tracking emerging trends, best practices, and industry changes

Required Experience & Skills:

• Strong preference for candidates with experience working in communications for Fortunate 500 companies, strategy or communications for large nonprofits, and/or client service at consulting firms
• High proficiency with Microsoft Office 365 Suite (Must be PC User), especially SharePoint, PPT and Word applications
• Willingness and ability to learn other software, such as Trello and Pipedrive
• Solid business acumen and ability to understand complex business issues and drivers
• Facilitation and coaching
• 7-10 years' experience developing and delivering successful organizational change and/or strategic corporate communication strategies in large-scale organizations
• Excellent oral and written business communication skills, experience crafting client correspondence, strategic plans, key message frameworks, internal communication deliverables
• Problem solving
• Ability to structure project plans and deploy firm resources to deliver results on time and on budget
• Ability to work remotely, with a reliable internet connection

Attributes:

• Client-service oriented
• Lifelong learner with a growth mindset
• No drama
• Initiative
• Team player with positive energy, problem-solving and can-do approach
• Self-awareness
• Not easily flustered or thrown off track; calm under pressure
• Very high standards for accuracy, consistency, and quality
• Adaptable and flexible
• Comfortable navigating ambiguity and operating independently

Compensation & Benefits:

• Closed the week between Christmas and New Year’s Day
• 401k plan, eligibility after one year of service
• $500 annual charitable match for qualified nonprofit organization
• All Federal Holidays
• Annual salary of $75,000 - $90,000, depending on experience
• 3 weeks of PTO accrued
• Flexible and remote work environment

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At CSR Communications, we are committed to broadening the diversity on our team. So, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

To Apply: If you are passionate about promoting a culture of innovation, driving successful organizational change initiatives, and have a record of accomplishing positive outcomes for your organization, we encourage you to apply for this role.

Send your resume, results of any relevant assessments (e.g., Kolbe, DiSC, Strengthsfinder) and a one-page case study of a change initiative you led or contributed to via email to [email protected] with the subject line “Senior Consultant, Strategic Change Communication.” No exploratory phone calls please.