Sales Development Representative (Remote, East Coast)

As a Sales Development Representative, we'll provide you the tools and resources to be successful - but this isn't the run of the mill SDR role. You will be a critical part of our Sales Development team, responsible for responding to inbound requests, understanding the needs of our users, and handing off the relationship to an Account Executive when appropriate. You'll help develop engagement plans for acquiring new accounts, identify client opportunities, listen to client's needs, discuss the impact of our technology, and highlight the benefits of GrafanaCloud and Grafana Enterprise. This role is remote and we are open to all candidates in East United States.

Responsibilities:

• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Create and evolve customized email and social media strategies for outreach to prospects
• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Identify key players within an account, researching and obtain business requirements and OKRs
• Work closely with the Sales Team on support and execution of account strategies
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Track all activities in Salesforce and Outreach.io
• Create target user lists to engage accounts in your territory
• Build rapport and long-term relationships with prospects

Requirements:

• Quick learner, able to take initiative, excellent at problem solving
• Able to think strategically and tactically
• Fluent in English (written and spoken)
• Located in the United States (EST timezone)
• Demonstration of success in a non-sales goal-oriented environment
• Superior written and verbal communication skills, able to talk to and connect with all levels at an organization
• Salesforce or other CRM Experience
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• 6+ months of Experience in Technology Sales
• Proven history of following through with goals and commitments

• Would you be successful if you were part of our team?

• Will you love working here and be a positive influence on your fellow colleagues?

• Will you grow professionally and personally during your time here?