Restaurant General Manager - Lga Airport

Great pay depending upon experience $65K-$70K.

But wait there's more.

We also have bonus opportunities as well.

• Opportunity for quarterly bonuses and annual super bonus.
• Annual bonus potential of up to 24% paid out on a quarterly basis (up to 6% per quarter).

We are passionate about bringing cool, authentic restaurants to airports that reflects a taste of place.

The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Director of Airport Operations.

Essential Functions

• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
• Implements and maintains guest service standards and/or brand specifications and grows business within the airport.
• Ability to conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness
• Communicates company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
• Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the SSP corporate offices
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels
• Full Service and/or Quick Service restaurant experience preferred
• Maintains adherence to all company policies and procedures, as well as state health/sanitation standards
• Responsible for handling guest complaints/comments, and using them for making improvements
• Drive management team/direct reports and hourly team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to management team/direct reports and hourly team members accordingly
• Ability to effectively influence through knowledge, relationship management, and trust
• Uses experience to identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results
• Excellent written and verbal communication, including delivering presentations at public meetings.
• Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
• Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations
• Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations
• Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer
• Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same
• BS or AS degree strongly preferred, or equivalent coursework
• Manage conflict and successfully resolve uncomfortable situations with clients, customers, peers, and direct reports
• Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability
• Minimum of three (3) years demonstrated proficiency with MS Office Suite applications including Word, Excel, and PowerPoint, as well as Point-of-Sale (POS) systems
• Work under pressure and deal with high stress situations while exercising sound judgment and decision making
• Performs general clerical functions within the business/restaurant(s), which include payroll, accounts receivable and accounts payable, scheduling, and operating statements
• Minimum of three (3) years of increased restaurant/food service management and/or franchise operations experience with direct P&L responsibilities, or an equivalent combination of education and experience
• Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews
• Computes and records charges, refunds, cost of lost or damaged goods, and similar items
• Performs any other duties as assigned by supervisor

EOE/D/V/M/F

#SSP-LGA