Assistant General Manager Jobs

Position Purpose: this person will be in command of overall operations the restaurant in the absence of
General Manager. This position requires an established restaurant professional with the ability to lead, uphold guest satisfaction and maintain the integrity of the business.

Key Responsibilities/Accountabilities:

Directorial

• Responsible for all new hire and existing staff training and materials generation to include menu dish descriptions, service manual updates, following up on on-going trainings, etc.
• Responsible for departmental logistics efficiency – monitor what works and what doesn’t and be flexible to adjust to achieve expected outcome with the approval of GM.
• Continually assist in creating new offerings for dining room guests based on demand and guest’s comments and feedback and/or current trends (suggestions for new menu options, brunch offerings, cocktails, etc.)

Dining Room Service

• Personalize service by leading by example - using guest’s name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table.
• Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.
• Assist dining room staff during service and oversee the service and flow of entire restaurant by being present on the floor during all meal periods.
• Personally liaise with all private dining contract contacts during PDR events.
• Support dining room staff with any other tasks and resolve brought up issues.

Labor Management

• Work closely with the rest of the management to establish a group hospitality minded employees who will develop and maintain our philosophy and values.
• Direct daily work activities of all scheduled staff including management.
• Continually review performance of all staff - address shortcomings and recognize success.
• Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management.
• Cultivate and nurture a management team who will uphold the service and hospitality standards.
• Understand, follow and direct others in current safety procedures.

Product Presentation

• Monitor and make sure quality of food and beverages is at its highest.
• Maintain control over inventories – beverage, china/glassware/silverware.
• Responsible for overall grooming of service staff

Financial

• Maximize financial performance and profit – keep the food & beverage costs down.
• Enforce federal, state and local laws including health & labor.
• Suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc.
• Maintain the safety and security of all employees, guests, and company assets.
• Follow an organizational structure that ensures maximized productivity and communication – overview of daily floor plan and section division, assign manager duties, follow up on side work completion, etc.

Administrative

• Find a way to actively respond to all company/operation emails whenever possible and always in professional manner
• In the absence of General Manager - personally respond to all guest requests and/or complaints in timely manner
• Ensure accuracy of menus, wine list, beer and house cocktail lists and POS postings.
• Keep all departmental literature up to date including, but not limited to: a. s b. Training Manual c. Forms: New Hire, Termination, etc. d. Most current Menu Descriptions

(not on the floor in the view of the guests and not during the service)

• Participate and monitor Avero reports regarding the daily performance of the restaurant.
• Attend all necessary meetings scheduled by General Manager, Director of Operations, or ownership.

Self-Development

It is understood that as Assistant General Manager you are responsible to maintain current knowledge of the world of restaurants when it comes to food, wine, beer, and spirits. You will be required to continually develop this knowledge on your own time and stay on top of current industry trends. Your progress in education will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties as Assistant General Manager (with prior management approval).

Minimal Essential Requirements:

• Discipline to follow set standards.
• Time management and ability to work under pressure to manage high volume of production.
• Reading and speaking comprehension skills.
• Ability to lift up to 25lbs.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• The ability to work as part of a team, and personal cleanliness.
• Active listening and learning skills.

The pay range for this position is from 90k - 95k annually. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.