Restaurant General Manager Jobs

A Healthier Future Starts With You!

Every great team is led by a great leader. Our General Managers are the Head Coaches of our teams! There's a reason we call it a "Head Coach" and not a "General Manager." Every day in our stores, our teams make real food from scratch — you'll oversee and lead our teams as you are building healthier communities by connecting people to real food.

The Head Coach is an enthusiastic leader, a quick thinker, a problem-solver, a skilled communicator, and a motivator. Coaches help drive sweetgreen's values within the stores - creating an inclusive environment where all feel welcome to enjoy a healthy meal together.

What You'll Do:

These responsibilities highlight some of the key functions a Head Coach will perform. Additional tasks may be assigned as necessary.

People + Customer Experience

• Coaching performance issues quickly and respectfully
• Connect with the local community by executing sweetgreen's local marketing and community involvement initiatives
• Delivering memorable and exceptional customer experiences
• Monitors CX, insiders, and NPS trends and creates action plans to address performance to meet and exceed company expectations
• Being a role model for the standards and behaviors consistent with sweetgreen's core values and culture
• Proactively attract, identify, and hire team members who embody the sweetgreen profile and have the ability to grow within the organization
• Develop a high performing team by coaching, creating development plans, and building skills through training to grow our future company leaders
• Clearly recognizing team wins, setting priorities, defining best practices, and implement operational changes to deliver brilliant execution
• Solicits and addresses customer feedback to understand and resolve their needs + concerns

Business + Systems

• Drives key business indicators (e.g., sales, throughput, throttle, labor, COGS) as the General Manager of the business, such as growing sales and delivering profit commitments
• Identifies operations opportunities and metrics below established financial + performance targets (e.g., P&L, scorecard) and creates action plans to address opportunities
• Schedule daily labor requirements that meet the needs of the business to provide great customer service experiences
• Deliver store sales and financial objectives by removing any barriers to success
• Drives ideas, thoughts, and solutions that result in increased productivity, higher retention, and improved operations

Food Journey + Safety

• Maintain food service and production levels by leading strong BOH and FOH execution
• Partners with corporate support team, vendors, and stakeholders (e.g., food and health safety regulators) to ensure effective operations
• Ensure that food safety and security standards are met and adhered to consistently

General Requirements

• Manual ability to operate cutting tools and kitchen utensils
• Food Handler Certificate as required by city or state
• Ability to use electronic systems, such as computers and tablets
• Physically able to lift up to 25 pounds and stand for long periods of time
• Have schedule flexibility to include availability for opening shifts, closing shifts, and weekends

You must be able to perform the job duties satisfactorily, with or without a reasonable accommodation

What You've Got:

• Belief in and passion for sweetgreen's mission, vision + core values
• Strong business and financial acumen
• 3+ years in a restaurant, retail or hospitality management role
• A can-do work ethic and the ability to take initiative on projects
• Must possess good communication skills
• Desire to make an impact on customers and team members
• Proven ability to lead, motivate, and build an efficient team in a fast-paced environment
• Ability to coordinate multiple tasks such as food, beverage, + labor cost while maintaining required standards of operation in daily restaurant activities

What Perks You'll Get:

• Health, dental + vision insurance
• 401k
• And much more…
• Paid parental leave*
• Free healthy and delicious shift meal
• Holiday premium pay*
• Vacation + wellness time
• Competitive pay + bonus plan

• Depending on eligibility

Who We Are:

Sweetgreen is a plant-forward food company with a vision for a healthier tomorrow, and we're only just getting started. As we continue building, it's our priority to nurture talent from restaurants to our support center, so everyone can be part of the movement. And the best thing? When you join sweetgreen, you don't just grow your own future—you grow the planet's.