Project Manager, Health Administration (Hybrid In Miami)

Job ID 6182 Location Miami, Florida Date posted 05/04/2023

We are seeking a Project Manager, Health Administration to report to the Sr. Director, Health Administration & Finance to drive operational efficiencies and effectiveness across the global Health Services organization. The Project Manager is responsible for impacting the productivity, streamlining strategic initiatives, managing projects, and communicating objectives between the multiple functional pods within the Health Services department. They must have a high level of comfort with distilling technical healthcare operational information into easily understandable explanations. They will be responsible for writing, disseminating, updating, and maintaining critical business operational projects and initiatives.
The Project Manager interacts with a multidisciplined team and gathers information from a variety of Subject Matter Experts (SMEs) to develop process flows to create clearly written, user-friendly processes. Develops a process development review procedure to ensure stakeholder acceptance prior to launch of processes.
The Project Manager will utilize skills with minimal supervision to drive performance improvement projects by conducting operational assessments; providing advanced statistical analyses; facilitating project teams and work groups; presenting project results and improvement proposals; and developing measurement tools; and demonstrate tact and diplomacy under all working circumstances, to enhance operating capabilities.
The Project Manager has a broad corporate function, interfacing with medical and public health teams from all nine cruise operating lines within Carnival Corporation as well as leaders from multiple departments across the global corporation. The ideal candidate will have proven experience in a project execution role, with a special focus on executive-level advising and interdepartmental collaboration.
The Global Health Services organization has team members located across multiple international cites and onboard our nine fleets with a total of 95(+) ships.
Essential Functions

• Requires regular movement throughout CCL facilities
• Maintains effective relationships across departments and within all levels of the organization
• Participates in process improvement initiatives
• Analyzes data from customer surveys and proactively consults with leadership to learn where there are gaps in knowledge and improvements to be made
• Determines an effective structure and layout for execution of departmental goals and documentation/communication
• Completes ad-hoc projects and assignments as necessary
• Meets with all areas of the global health services team to discuss their processes and refine and suggest improvements of business processes to improve quality and efficiency
• May be requested to work a different shift
• Coordinates review and approval of materials before their launch
• Less than 25% shipboard travel likely
• Writes, maintains, and updates all process-related documents, including employee-facing instructional guides, process maps, flow charts, and procedure manuals
• Develops/Maintains a department SharePoint site to house all process and procedure, projects, and other critical operational documentation
• Distills highly complex steps into easy-to-understand directions with the goal of ensuring team member comprehension, efficiency, collaboration
• Understands who to go to for needed information and when information may need updates based on current events
• Monitors feedback on procedural material and addresses questions or concerns as appropriate
• Conducts research and interviews Subject Matter Experts (SMEs) to gather relevant information
• Uses Microsoft Office products, including Visio, to create documentation
• Analyzes data and proactively consults with leadership to learn where there are gaps in knowledge and improvements to be made
• Designs and maintains SharePoint library for ease of use and ensures that documentation is properly catalogued
• Monitors feedback on procedural material and addresses questions or concerns as appropriate
• Writes and edits content to improve clarity, impact, flow, meaning, and readability

Qualifications

• Master’s degree preferred
• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines
• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with critical thinking and professional composure
• Certified as a Project Management Professional (PMP) and/or Six Sigma Black Belt
• Proficiency with computer based analytical and reporting tools such as reporting tools, databased applications, and project management software
• Preferably in a large corporation or healthcare environment
• Ability to exercise sound and independent judgment
• Requires at least 3 to 5 years of process improvement and/or project management background
• Ability to understand and follow instructions
• Bachelor’s degree in, Industrial Engineering, Business, or Healthcare Administration
• Experience in lean project management methodologies including facilitating cross-functional teams and being a change agent
• Knowledge and skill in use of job appropriate technology and software applications

The range for this role’s base salary is $85,000 - $105,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Personal and professional learning and development resources including tuition reimbursement
• Employee Assistance Program and other mental health resources
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• 401(k) plan that includes a company match
• Paid Time Off
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Financial Benefits:
• Employee Stock Purchase plan
• Additional programs include company paid term life insurance and disability coverage
• Cost-effective medical, dental and vision plans
• On-site preschool program, wellness center, and health clinic at our Miami campus
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Health Benefits:
• Other Benefits

About Us
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. Our portfolio of leading cruise brands includes Carnival Cruise Line, Holland America Line, Princess Cruises and Seabourn in North America; P&O Cruises, and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety andsustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability or any other classification protected by applicable local, state, federal and/or international law.
Benefits as a member of Carnival's Team:

• Paid vacation and sick time
• An on-site fully accredited preschool educational program located at our Doral campus
• Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
• Employee Stock Purchase plan
• A comprehensive benefit program which includes medical, dental and vision plans
• An on-site Wellness Center and Health clinic at our Doral campus
• Cruise benefits

To view a copy of Carnival's FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser).