Creative Development Manager (Hybrid In Miami)

Job ID 5688 Location Miami, Florida Date posted 02/15/2023

We are seeking a Creative Development Manager oversees new content creation and installation for new ships and fleet installations, they will conceive, develop and guide entertainment productions and /or experiences with the aim of continuously improving guest satisfaction and supporting strategic goals for Carnival Cruise Line. They build teams, assigning Line Producers to facilitate the creative development process and Project Managers to lead the installation process. Oversee the development of templates and workflows needed to create and install shows and experiences. Serve as Senior Entertainment representative during a new build startup to ensure a successful launch, partnering with technical, operations and new build departments as well as the vendors and contractors involved. Manage the contract negotiation process for partners and contractors.
Essential Functions

• Ensure that they are following the Carnival brand standards including culture, safety, environmental and DEI initiatives
• Collect Analytics and performance metrics to identify opportunities to improve existing entertainment offerings to support the development of a 5-year plan
• Manage the RFP process for new production shows and entertainment experiences. Present submissions to management for consideration
• Oversee the development and implementation of new processes and systems to drive efficiency including project planning and workflow documents to aid in the successes of delivering new shows and entertainment experiences on budget and on time
• Serve as Senior Entertainment representative to the cross functional project teams assigned leading up to and during the installations to assure proper skills, focus, teamwork, communication, creativity, moral and motivation are maintained, and venues and projects are completed ready for a successful launch
• This requires partnering with entertainment technical, operations and new build departments as well as vendors and contractors
• Sets and administers budget
• Own the contract negotiation process including master service agreements and vendor management
• Including yearly survey’s and TGEM data for guest feedback as well as collaborating with the management of production shows and entertainment technical to identify ships/shows that may require the creative and technical production installation teams to update production shows and entertainment programming
• This includes entertainment production shows, entertainment activities, games, parties, events, music, parades etc.
• Source, develop, manage and lead the contracted project managers and line producers for production shows and entertainment experiences for all newbuild entertainment creative development and installations including further rollouts across the fleet
• Provide a precise and clear vision of the entire product as well as the individual needs for each production to be installed
• Liaise with departments such as Casting and Booking, Marketing, Food and Beverage, Bar and New Builds etc. that are involved or support the new entertainment product to ensure clear communication, collaboration & culture
• 25-50% with shipboard travel likely
• Serves as the main liaison with legal department for all partnership agreements and contractor service agreements
• Partner with the entertainment management from each discipline during the development process to ensure they can service each project with the technical and manning needs required, ensuring compliance with all the safety protocols and to identify any concerns for delivering the product in continual operation
• Supports the high-level strategic planning including building of budgets for new build installations and for the rollout/installation of entertainment offerings across the fleet

Qualifications

• Organizational skills, ability to set priorities and meet challenging deadlines
• Creative thinker, a self-starter and high level of initiative with the ability to work independently
• Strong project management skills
• Ability to work proactively both individually and as a team
• Ability to remain calm and focused when working under pressure in time-sensitive situations
• Strong interpersonal and communication skills with all levels of staff and management
• A sense of urgency and the ability to meet deadlines, ability to multi-task, managing multiple projects at one time
• Demonstrates the ability to promote creativity, cooperation, and teamwork
• Broad knowledge of cruise ship entertainment and Production shows
• Bachelor's Degree in Entertainment Management / Entertainment Business / Project Management
• Excel, Power Point and project planning and workflow experience is essential
• Strategic thinking to find solutions to complex problems that can balance short and long-term objectives
• Willingness to travel and to be onboard for newbuild and fleet wide installations
• 10 + years in the entertainment industry, preferably in the cruise industry, 5 years’ experience leading teams and projects
• Must be computer/tech/web savvy and be proficient with all MS office products

The range for this role’s base salary is $75,900 - $105,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Personal and professional learning and development resources including tuition reimbursement
• Other Benefits
• Employee Assistance Program and other mental health resources
• On-site preschool program, wellness center, and health clinic at our Miami campus
• Additional programs include company paid term life insurance and disability coverage
• Paid Time Off
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Financial Benefits:
• Cost-effective medical, dental and vision plans
• Health Benefits:

About Us
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.