Patient Representative - Miami Shores

About Oncology Care Partners

Oncology Care Partners (OCP) is an innovative new platform of owned and affiliated oncology practices that is purpose-built for value-based care. We are dedicated to improving outcomes, delivering a better experience for patients, and making cancer care more affordable. With ambitious growth goals, OCP is attracting and developing team members who have a passion for transforming the current state of oncology care and placing the needs of patients above all.

Our company was formed in February 2022 by Valtruis (www.valtruis.com), a Welsh, Carson, Anderson & Stowe company that is solely focused on investing in and building companies advancing value-based care, in partnership with New Century Health (www.newcenturyhealth.com), an industry leader in oncology care management.

Learn more about our business at www.oncologycarepartners.com.

Ideal Candidate

• A caring, passionate, driven, and self-motivated individual who is willing to challenge the status quo
• Someone who participates in feedback loops and encourages engagement, inclusion, and diversity at all levels
• Someone who is drawn to a culture that values critical thinking and innovative problem solving

Role Summary

The Patient Representative is the first impression patients and caregivers experience at OCP. This position is a critical part of providing a positive patient experience at the initial point of contact on the patient’s cancer care journey. This role will report to OCP’s Vice President of Operations while working closely as a member of OCP’s provider care team.

Candidates MUST be available to work in the North Miami location at 9400 NW 12th Avenue.

Requirements

• Act as a positive, collaborative team player by being flexible to achieve the mission of Oncology Care Partners
• Welcome patients to the practice and perform registration functions
• Demonstrate a sense of ownership through contributing to the improvement of the patient’s experience
• Serve as a patient advocate through complying with HIPAA standards when accessing medical records and other important, confidential documentation
• Prepare patient accounts, which may include insurance verification, for the upcoming day to support optimal patient flow in clinic operations
• Confirm patient appointments through electronic means or by placing phone calls to patients and/or caregivers
• Assist with appointment scheduling of new and established patients
• Accurately record demographic, financial, and other relevant patient information and input into the EMR
• Engage with patients, caregivers, insurance providers, referring providers, and staff over the phone

Location

9400 NW 12th Avenue, Miami, FL

Key Competencies

• Comfort using technology, including scheduling platforms and Microsoft Office Suite
• Openness to stepping in and helping other teams/ functional areas when needed
• Strong interpersonal communication skills
• Passion for helping others

Qualifications

• As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination
• High school degree required
• Prior customer service experience required, healthcare experience strongly preferred
• US work authorization
• Fluency in English & Spanish required