Manager, Destination & Member Services

Department: Membership

Reports to: Vice President, Membership

Job Location: Hybrid: Remote Monday & Friday; DTLA Office Tuesday, Wednesday, Thursday

Position Summary: The Manager, Destination & Member Services will report directly into the VP, Membership and primarily support the Marketing team by managing all logistics for media, influencer and trade visits and managing marketing events including roadshows, activations, client functions and other external gatherings. The ideal candidate will have prior destination services or similar industry experience with a background in event management, handling a variety of detailed projects. We are looking for a highly detail-oriented, energetic, flexible individual who is a comfortable handling everything from soup to nuts. Local travel around Los Angeles is required and some domestic travel may also be required occasionally. Frequent evenings and weekends required due to the nature of events.

ESSENTIAL JOB FUNCTIONS are listed in order of importance:

1. Manage all logistics for media, influencer and trade visits including itineraries, transportation, accommodations and amenities. - 30%

2. Engage with and escort media, influencer and trade clients, and serve as on-site point for events. - 20%

3. Manage member outreach and data entry for all FAMs, events and site visits and reporting to department lead. - 15%

4. Responsible for maintaining and updating FAM events in Simpleview. Including: pre & post survey, itinerary, attendees, member benefit recollection. - 15%

5. Upon receiving FAM Request Form assist with delivering all committed services and act as a liaison between the Client and the institutions that have been contracted for their activities and events. 10%

6. Assist with managing marketing events, including roadshows, activations, client functions and other external gatherings as needed. - 5%

7. Perform other duties as assigned. - 5%

OTHER JOB RESPONSIBILITIES:

8. Assist with Market Outlook Forum

9. Assist with Member Mixers as needed

10. Maintaining above satisfactory survey results from FAMs

11. Maintain excellent relationships with key LA Tourism Members & Stakeholders.

EDUCATION & EXPERIENCE REQUIRED:

Bachelor’s Degree preferred and a minimum of 3-5 years of relevant experience required.

OTHER REQUIREMENTS:

Must possess and maintain a current, valid driver’s license and be able to drive a vehicle for work-related travel as needed and as applicable to the position. Must be willing to partake in a comprehensive background check including a drug test in accordance with applicable laws.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

1. Prior destination services or similar industry experience.

2. Prior experience managing a variety of detailed projects with multiple stakeholders and a proven track record of maintaining high client satisfaction results.

3. Must be proficient in MS Office (Word, Excel, PowerPoint).

4. Excellent verbal, written, and interpersonal communication skills.

5. Dependable, great attitude, highly motivated and a team player.

6. Possess strong organizational skills and attention to detail.

7. Ability to multi-task and meet multiple deadlines.

8. Ability to communicate effectively across various departments.

9. Ability to work in a changing environment.

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:

The physical demands are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, move. The employee must occasionally lift, carry, pull, push, transport and/or move up to 40 pounds. Ascends and/or descends stairs. Specific vision abilities required by this job include color vision. Requires prolonged sitting, driving, some bending, some twisting neck and body, some stooping and stretching/reaching (up, down, out), requires grasping, feeling, and detecting, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, fax machine, telephone, calculator, projector, screen for presentations, and other office equipment on a repetitive basis. Requires normal range of hearing, talking, and eyesight to record, prepare and communicate appropriate reports and information.

• Must be able to get in and out of a vehicle on a regular basis while traveling for work.
• Must be able to carry, lift, roll luggage or equipment for work-related travel.
• Reliable transportation.
• Must be able to fly on an airplane and sit for prolonged periods of time.
• Must be able to drive long distances and sit for prolonged periods of time.

COMPENSATION RANGE:

Exact compensation may vary based on skills and experience.

$70,000 - $77,000

Bonus Eligible

BENEFITS + PERKS:

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

🚦 Hybrid work environment

🏠 Remote Monday and Friday

🏙 DTLA Tuesday through Thursday

🚗 Company paid parking in DTLA

⏰ Early Friday’s – our office closes every Friday at 2:30 pm

❄ Holiday Office Closure (December 25th – January 1st)

📆10 Paid Company Holidays

🏝️ Paid Vacation Time

😷 Paid Sick Time

🎟 Paid Floating Holidays

👶 Paid Family Leave

🩺 Comprehensive health insurance (both PPO and HMO plans available)

👓 Dental and vision plans

⛑ Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac

💌 Employee Assistance Program

💸 Flexible Spending Account (Healthcare & Dependent Care)

📈 401(k) Retirement Savings Plan with up to 6% match that vests immediately

📞 Monthly internet and phone stipend

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.

Mandatory Vaccine Requirement: Los Angeles Tourism continues to prioritize the health and safety of our workforce. Consistent with that commitment, in light of the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our team be fully vaccinated as a condition of employment. For individuals with medical conditions or sincerely held religious beliefs that prevent vaccination, the Company will consider requests for reasonable accommodation consistent with our policy and applicable law.

To apply, please email your resume to [email protected], noting the position title in the subject line. Due to the volume of applications that we receive, we are unable to respond to each individual submission and cannot accept phone inquiries. We appreciate your understanding and look forward to hearing from you.