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Member Services Manager Jobs

Jr0022876 Member Services - Technical Project Manager
By Yahoo At United States
A bachelor's degree in a relevant field, such as business administration, project management, engineering, information technology, or equivalent work experience
3+ years project management experience working on technical projects or within a technical domain
Proven success working with all levels of management
Proficiency with project management software tools, such as Microsoft Project, Asana, Trello, Jira
Previous experience managing subscription services
Professional certification such as CSM
Coordinator, Customer & Member Services
By AORN At Denver, CO, United States
Must have computer experience utilizing Windows-based software applications for database management, as well as proficiency in MS Office Suite.
Experience using a customer service database system or association management system, preferably using multiple systems simultaneously.
Demonstrates and maintains a firm understanding of AORN’s products and services and incorporates good cross-selling skills to introduce additional offerings.
Here are some of the excellent benefits we offer and why it’s so great to work here!
Monitors the department email boxes, responding to emails within department response time requirements.
Maintains current and accurate standard operating procedures for all activities/responsibilities.
Manager, Member Care Services
By Included Health At , Remote
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Healthcare experience and a minimum of 5 years professional experience
Bachelor's degree or experience in lieu of degree
Prior experience managing operations, budgeting, and forecasting
Experience creating new processes and modifying existing processes to meet business needs
Team Member Services Manager
By AMB Sports + Entertainment At , Atlanta, 30313
Qualifications, Education Requirements & Required Skills
Minimum of 3 years of venue management experience (preferably a large-scale or high-volume facility)
Develop and execute innovative strategies that inspire and promote the AMBSE core values and workplace culture.
Create and maintain Team Member policies and protocols to ensure exceptional onboarding and team member development.
Create authentic and meaningful relationships with Team Member by providing intentional care and engagement.
Address all Team Member challenges and work with department leadership and Team Captains to develop action plans for future compliance/success.
Member Services Specialist Jobs
By AmeriHealth Caritas At , Harrisburg, 17112, Pa
Previous customer service and data entry experience required, preferably within a call center.
One to three years Behavioral Health experience required.
Excellent written and verbal communication skills with the ability to respond sensitively to member’s requests required.
Experience with PCs in a Windows based environment required.
Bachelor’s degree in mental health and/or human services field of study required.
Ability to communicate well verbally and in writing with Members and all other internal and external customers.
Coordinator, Member Services Jobs
By Archbright At , $24.09 an hour
Perform inventory management with Accounting.
Manage and respond to member inquiries and assist Members with a wide variety of requests and questions.
Using internal systems, adding new users, modify registrations, manage product refunds, and more.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Exceptional attention to detail and organizational skills.
Highly developed interpersonal skills at all levels of the organization.
Trainer Member Services Jobs
By Fidelis Care At New York, United States

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll ...

Supervisor, Member Services Jobs
By Brightside Health At United States
Meet weekly with Manager to discuss projects, blockers, status of direct reports and highlight any additional training needs
Have experience coaching, providing feedback, motivating team members
Work remotely and whatever schedule works best for you
Review team metric results and develop proactive strategies to support representative performance
Ensure tickets, voicemails, chats are on par with quality standards by completing required interaction reviews and providing feedback
Foster a supportive environment for team member learning and growth
Sales & Member Services Specialist
By Title Boxing Club Portland-Beaverton At Portland, OR, United States
Complete additional tasks as designated by management
Deliver best-in-class customer service to ensure the ultimate fitness experience to every member, every time
Excellent verbal and nonverbal communication skills
Basic computer skills (MS Office, email, MS Windows) and an ability to learn new software
1-2 years of Sales experience preferred
Track leads, appointments, and prospect interests in appropriate systems
Director, Member Services Jobs
By Progyny, Inc. At New York City Metropolitan Area, United States
Responsibility for ongoing comprehensive performance management.
Have experience in the healthcare/ health insurance/employee benefits industry.
Taking ownership of the member’s experience from beginning to end.
Works with direct reports to develop and implement departmental strategies and manage the implementation and ongoing strategy.
Ensure risks associated with the member experience are effectively identified, measured, monitored, and controlled.
5+ years of people leadership experience in building, managing and/or developing high-performing teams.
Member Services Associate (Msa)
By Out The Gate Inc. (OTG) At Cherry Hill, NJ, United States
🩺 Benefits: Health insurance, flexible schedule, dental insurance, paid time off, vision insurance
📚 Experience: Customer service - 1 year preferred
· Experience in gaming or sports is a plus but not required.
· Engage directly with members to ensure a premium sports betting and gaming experience.
· Manage time, lead teams independently, and prioritize workflow.
· Resourceful, with strong interpersonal and communication skills
Vp Member Operations, Member Services
By Teladoc Health At United States
Applied skills in process management and improvement and proven abilities to implement ideas to improve member experience.
10+ years Large Contact Center Management experience
Inspiring leader, extensive large scale operations management experience
Minimum of ten years of senior management experience in Healthcare and Call Center operations.
Manages outsourcing vendors (contract creation and management, performance management, audit management, etc.) that provide services to Contact Centers.
Experience and ability to manage vendor relationships.
Member Services Director Jobs
By American College of Cardiology (ACC) At , Remote
Excellent organizational skills including time management, attention to detail, and multi-tasking.
Bachelor’s Degree in business, management, communications or healthcare field.
Assist Finance in helping to work any overdue account receivables for membership.
Exceptional customer service skills in working with clients/members and internal stakeholders.
Superior interpersonal and communication skills (written and verbal).
. Please note that these offerings may change at any time.
Member & Recipient Services Clinician (Mon-Fri, 11A-8P)
By Vaya Health At , , Nc
Knowledge of the laws, regulations, and policies which govern human services and utilization management.
Clinical knowledge of managed systems of mental health and substance abuse. Knowledge of managed behavioral care practices.
Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
Knowledge of documentation and clinical protocols for utilization purposes.
Knowledge of linage, authorization and level of care determinations, assisting providers with creative problem solving to suggest alternative approaches to care.
Clinical knowledge of mental health and substance abuse treatment as a basis for clinical triage and referral decisions
Member Services Associate- Cooper Y
By Arlington-Mansfield Area YMCA At Arlington, TX, United States

ARLINGTON-MANSFIELD AREA YMCA JOB DESCRIPTION Member Services Associate Morning Shift POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed ...

Member Services Specialist Jobs
By Transcarent At , Remote
Partner with management on support improvements, including process, training and workflow gaps
Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate friction-causing roadblocks
Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat, phone and email
2+ years experience in customer support, customer operations and/or contact center operations
Impeccable customer service skills with a relentless desire to exceed expectations
Basic computer skills necessary, Mac/iOS preferred
Member Services Associate Jobs
By POWERHOUSE GYM WATSONVILLE At , Watsonville, 95076, Ca
Report any incident or accident to management
Personalize members experience during check-in and departure by identifying member on a First Name basis
Knowledgeable about facility and its amenities in order to effectively communicate and conduct facility tour
Strong interpersonal communication and customer service skills with ability to motivate others
Experience in Sales, Customer Service, Front Desk or Fitness Industry preferred
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification preferred
Member Services Supervisor Jobs
By Maxor National Pharmacy Services, LLC At United States
Perform day-to-day coaching, engagement, and management of the Member Advocates
Strong knowledge of principles and practices of effective
Excellent judgment and leadership background experience.
Demonstrate thought leadership by generating viable ideas that solve problems, improve efficiency, and/or enhance our culture
Monitor key performance indicators and address any issues by coaching, training and disciplinary action if needed
Promptly report any allegations of impropriety to the Compliance Department.
Account Manager, Member Services
By Oklahoma City Thunder At Oklahoma City, OK, United States
Excellent guest relations skills with at least one year of guest relations and/or season ticket management
Highly organized with good time management skills and attention to details
Effectively communicate all benefits and perks to consistently make valuable contributions to the guest experience
Use CRM system to record and track STM trends and manage the experience of your portfolio
A four-year college degree or equivalent work experience or military service experience
Experience cross selling, networking and new business development preferred
Director, Member Services (Cx)
By Employer Direct Healthcare At Dallas, TX, United States
Five Years of Customer Operations Management experience REQUIRED.
Drive accountability and understanding via metrics management on critical KPIS
Monitor and report project updates to senior management
Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed
Proven experience building, inspiring and scaling Customer Service teams
Strong written and verbal communication skills

Are you looking for a job that will allow you to make a real difference in the lives of others? We are looking for a Member Services Manager to join our team and help us provide exceptional customer service to our members. As the Member Services Manager, you will be responsible for managing the day-to-day operations of our member services department, ensuring that our members receive the highest level of service. If you are passionate about customer service and have a knack for problem solving, then this is the job for you!

Overview:

A Member Services Manager is responsible for providing excellent customer service to members of an organization. They are responsible for managing the membership process, responding to inquiries, and resolving any issues that arise. They must also ensure that members are kept up to date on the organization’s services and activities.

Detailed Job Description:

The Member Services Manager is responsible for managing the membership process, responding to inquiries, and resolving any issues that arise. They must ensure that members are kept up to date on the organization’s services and activities. They must also maintain accurate records of memberships, payments, and other related information. Additionally, they must be able to communicate effectively with members and other stakeholders.

What is Member Services Manager Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of membership processes and procedures
• Proficiency in Microsoft Office Suite
• Knowledge of database software
• Ability to work independently and as part of a team

What is Member Services Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least two years of experience in customer service or related field
• Knowledge of membership processes and procedures
• Ability to work independently and as part of a team

What is Member Services Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of membership processes and procedures
• Knowledge of database software
• Knowledge of Microsoft Office Suite

What is Member Services Manager Job Experience?

• At least two years of experience in customer service or related field
• Experience in managing membership processes and procedures
• Experience in resolving customer service issues

What is Member Services Manager Job Responsibilities?

• Manage the membership process, including responding to inquiries and resolving any issues that arise
• Maintain accurate records of memberships, payments, and other related information
• Ensure that members are kept up to date on the organization’s services and activities
• Communicate effectively with members and other stakeholders
• Provide excellent customer service to members