Senior Member Services Manager Jobs

A bachelor's degree in a relevant field, such as business administration, project management, engineering, information technology, or equivalent work experience

3+ years project management experience working on technical projects or within a technical domain

Proven success working with all levels of management

Proficiency with project management software tools, such as Microsoft Project, Asana, Trello, Jira

Previous experience managing subscription services

Professional certification such as CSM

Financial responsibilities include the creation and management/adherence/tracking of the MS Outbound budget

Directly manage the Member Outbound Specialist team to include setting performance standards, performance management, hiring, career and individual development plans, etc.

7+ years of experience at Sr level (Sr Manager / Director) leading a Customer Service / Contact Center organization.

Exceptional verbal and written communication skills, with the ability to collaborate effectively with colleagues in person and remotely, across time zones

Help manage, forecast, and communicate team bandwidth/dialing capacity to appropriate stakeholders

Manage against ad hoc and dynamic business deadlines

Financial responsibilities include the creation and management/adherence/tracking of the MS Outbound budget

Directly manage the Member Outbound Specialist team to include setting performance standards, performance management, hiring, career and individual development plans, etc.

7+ years of experience at Sr level (Sr Manager / Director) leading a Customer Service / Contact Center organization.

Exceptional verbal and written communication skills, with the ability to collaborate effectively with colleagues in person and remotely, across time zones

Help manage, forecast, and communicate team bandwidth/dialing capacity to appropriate stakeholders

Manage against ad hoc and dynamic business deadlines

Manage workflows/processes, competencies, staffing models, and metrics for each of your teams

Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs

Healthcare experience and a minimum of 5 years professional experience

Bachelor's degree or experience in lieu of degree

Prior experience managing operations, budgeting, and forecasting

Experience creating new processes and modifying existing processes to meet business needs

Qualifications, Education Requirements & Required Skills

Minimum of 3 years of venue management experience (preferably a large-scale or high-volume facility)

Develop and execute innovative strategies that inspire and promote the AMBSE core values and workplace culture.

Create and maintain Team Member policies and protocols to ensure exceptional onboarding and team member development.

Create authentic and meaningful relationships with Team Member by providing intentional care and engagement.

Address all Team Member challenges and work with department leadership and Team Captains to develop action plans for future compliance/success.

You are a leader - you have experience working with and leading highly technical individuals

You have excellent communication skills – verbal and written with local language if necessary

10+ years of customer services or technology support

You are a problem solver - able to effectively leverage your team to identify issues and provide solutions by delegation

You are tech-savvy - you have a knack for learning and understanding the complex relationships between systems and processes

You have a mastery of industry standards used to measure, drive, and develop support teams.

Excellent guest relations skills with at least one year of guest relations and/or season ticket management

Highly organized with good time management skills and attention to details

Effectively communicate all benefits and perks to consistently make valuable contributions to the guest experience

Use CRM system to record and track STM trends and manage the experience of your portfolio

A four-year college degree or equivalent work experience or military service experience

Experience cross selling, networking and new business development preferred

Specific Knowledge, Skills, or Abilities

Specific License or Certification Required

Equipment, Machinery, Tools, and Materials Utilization

Exact compensation may vary based on skills and experience.

Bachelor’s Degree preferred and a minimum of 3-5 years of relevant experience required.

1. Prior destination services or similar industry experience.

4. Excellent verbal, written, and interpersonal communication skills.

6. Possess strong organizational skills and attention to detail.

PHYSICAL REQUIREMENTS – ESSENTIAL PHYSICAL TASKS:

Manage workflows/processes, competencies, staffing models, and metrics for each of your teams

Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs

Healthcare experience and a minimum of 5 years professional experience

Bachelor's degree or experience in lieu of degree

Prior experience managing operations, budgeting, and forecasting

Experience creating new processes and modifying existing processes to meet business needs

5+ years of experience in agronomic and/or Cooperative management

Leads and executes Member Services initiatives that align customer service, product management, and Member Coop success

Provides leadership, management, and direction to the Member Coops in assigned area

Excellent communication skills and problem-solving abilities

Fosters collaboration with leadership and counterpart company divisions, product partners, and manufacturers to optimize program offerings and project alignment

Bachelor’s degree in Agronomy or other related field OR a minimum 10 years of experience in an agronomy-related field

5 years-of budget management and healthcare program management experience.

Knowledge of underwriting guidelines, legislative law, benefit structures. Knowledge of

Bachelors degree or 4 years of job related work experience. (Equivalency not applicable

5 years of experience in insurance, membership, billing, claims processing, or customer

Supervisory role OR be 2 years of equivalent military experience in grade E4 or above.

Knowledge and proven ability in a membership or billing system.