Member Services Representative Jobs

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system.
• Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Assist in maintaining the neatness and cleanliness of the club.
• Facilitate needed updates to member’s accounts.
• Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• New member sign-up.
• Handle all front desk related activities including:
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Take prospective members on tours.

Qualifications/Requirements

• A passion for fitness and health.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Upbeat and positive attitude!
• Must be 18 years of age or older.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Customer service background preferred.
• High School diploma/GED equivalent preferred.
• Punctuality and reliability is a must.
• Basic computer proficiency.

Physical Demands

• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
• Must be able to occasionally lift up to 50 lbs.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.

Why Join Planet Fitness?

Philosophy

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Mission Statement

At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits Include

• Career growth opportunities.
• Free Black Card gym membership.
• Day, evening, or overnight shifts.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more.
• Discounts on merchandise sold at the club.
• Benefits including: medical, 401k, and supplemental insurance.

Compensation: $15.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: