Learning And Development Specialist

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Role and Responsibilities:

The Learning and Development Specialist is responsible for the creation, development, implementation, and conducting of training and development programs for new and existing team members. The Learning and Development Specialist is accountable for identifying skills, knowledge, and abilities necessary for team members to perform their duties successfully.

Duties/Responsibilities

• Develop and deliver training curriculum that addresses policy, procedures, and the skills needed for Customer Care Professionals using various adult learning methodologies including group discussion, lecture, brainstorming, and videos.
• Perform other job-related duties as required.
• Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs.
• Handle administrative tasks pre and post training sessions.
• Generate weekly reports to track progress.
• Consult with subject matter experts and management to determine training scope and content.
• Deliver effective training sessions, including new hire, follow up, reinforcement, reoccurring, and additional training.
• Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
• Lead and collaborate on Learning and Development process improvement projects with the guidance of L&D leadership.
• Evaluate the effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Provide input to training policies and programs; determine training classes based on knowledge of identified training needs, department processes, business systems, or changes in programs or services.
• Work closely with business partners to evaluate needs and requirements for training program development.

Qualifications

• Strong presentation skills
• Ability to be flexible and adjust course as business needs change
• The ability to work well independently as well as part of a team
• Bachelor’s degree or equivalent (2+ years of experience in facilitation and/or developing training programs)
• Experience producing training, utilizing one or more specialized delivery modes such as Web or audio
• Ability to communicate clearly at all levels of the organization
• Minimum 2 years’ experience in a corporate or business setting, preferably in Training or Human Resources
• Knowledge of Adult Learning Principles
• Strong knowledge of written English with excellent verbal communication skills
• Strong time management and organization skills
• Training Call Center experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Experian Careers - Creating a better tomorrow together

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