Learning And Development Specialist - Contact Center Onsite

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Role and Responsibilities:

The Learning and Development Specialist - Contact Center is responsible for the creation, development, implementation, and conducting of training and development programs for new and existing team members. The Learning and Development Specialist is accountable for identifying skills, knowledge, and abilities necessary for team members to perform their duties successfully.

Duties/Responsibilities

• Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
• Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs.
• Lead and collaborate on Learning and Development process improvement projects with the guidance of L&D leadership.
• Perform other job-related duties as required.
• Generate weekly reports to track progress.
• Deliver effective training sessions, including new hire, follow up, reinforcement, reoccurring, and additional training.
• Provide input to training policies and programs; determine training classes based on knowledge of identified training needs, department processes, business systems, or changes in programs or services.
• Evaluate the effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Consult with subject matter experts and management to determine training scope and content.
• Handle administrative tasks pre and post training sessions.
• Develop and deliver training curriculum that addresses policy, procedures, and the skills needed for Customer Care Professionals using various adult learning methodologies including group discussion, lecture, brainstorming, and videos.
• Training onsite Allen,Texas.
• Work closely with business partners to evaluate needs and requirements for training program development.

Qualifications

• Strong knowledge of written English with excellent verbal communication skills
• The ability to work well independently as well as part of a team
• Strong time management and organization skills
• Ability to be flexible and adjust course as business needs change
• Training Call Center experience
• Ability to communicate clearly at all levels of the organization
• Must be able to work onsite, Allen,TX.
• Strong presentation skills
• Experience producing training, utilizing one or more specialized delivery modes such as Web or audio
• Bachelor’s degree or equivalent (2+ years of experience in facilitation and/or developing training programs)
• Minimum 2 years’ experience in a corporate or business setting, preferably in Training or Human Resources
• Knowledge of Adult Learning Principles

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!