It Technician, Junior Jobs

ProSphere is seeking a IT Technician, Junior to support a production environment. This is an entry level position working under detailed instruction to perform administrative and physical duties. Under the general direction and supervision of the Deputy Project Manager, diagnoses, services and repairs PCs and peripheral equipment. Works from general guidelines and follows standardized procedures and instructions. Maintains records and logs of all services performed. Coordinates work with other personnel and vendors as needed. Provides technical assistance and support to logistics, quality assurance and Project Manager, as required. This is a full-time position located in Jeffersonville, IN. Veterans are encouraged to apply.

• Documents all repairs for Quality Assurance testing and processing.
• Maintains technical documentation library as required.
• Diagnoses problems with specified equipment and correctly identifies remediation solution necessary to bring the equipment back to operational status.
• Excellent organizational skills.
• Interfaces with vendors for pricing, specifications, and warranty issues.
• Checks functioning of repaired equipment to evaluate system performance under
• HP Computer Repair Certifications Preferred.
• Packages all equipment in standardized proper way for return shipments.
• Provides technical assistance to subcontractors, as directed.
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Proficiency in the use of digital equipment, such as oscilloscopes and voltmeters.
• Diagnoses, repairs, and performs routine maintenance on all equipment returned to National Processing Center (NPC), including laptops and other peripheral equipment; tests and repairs all field repairable assemblies.
• A+ certification is required.
• Performs scripted image loading, unit diagnostics and replaceable unit swapping.
• Good command of the English language and good verbal and writing communication skills.
• Associate degree in electronics or equivalent certificate from a technical or trade school, or other equivalent training and work experience.
• HP computer repair certifications desired.
• Operating conditions.
• Conducts tests of computer equipment to determine if it is functioning properly.
• Maintains neat and organized work areas. Assists in maintaining neat and clean test bed area.
• Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
• Comp TIA A+ or equivalent Certification.
• Tests and verifies all PC board field failures and assists in determining causes of failed parts or equipment.
• Ability to sit at a workstation for long periods of time
• Determines best cost approach to implement repairs to Customer’s equipment.
• Minimum of five years of computer or peripheral maintenance experience.
• Microsoft Certified Professional (MCP) and/or additional OEM or industry certifications desired.
• Interfaces with departmental staff when required to ensure National Processing Center (NPC) customer satisfaction.
• Assists Deputy Project Manager on testing of equipment and providing information to field engineers.

Benefits of Working at ProSphere

ProSphere offers full-time employees a competitive total compensation package that includes paid vacation, paid sick leave, paid holidays, and paid military leave. Our insurance benefit plans include options for medical, dental, vision, company paid short-term and long-term disability, and company paid life insurance with options to buy additional life, AD&D, pet insurance, legal services, identity theft, and accident insurance at group negotiated rates. Flexible spending accounts and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has a matched employer contribution that is immediately vested. ProSphere invests in the professional growth of our employees through professional certifications and tuition reimbursement programs.

Equal Employment Opportunity & Affirmative Action Employer

It is ProSphere’s policy to promote equal employment opportunities. All personnel decision, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing [email protected] or by dialing 703-810-3007.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are Part-time positions located in El Paso, TX. Veterans are highly encouraged to apply.

• Ability to work overtime required on occasion
• Will use an automated ticketing system on a daily basis
• Experience providing services to the federal government and/or the VA
• Demonstrable troubleshooting and problem resolution skills for desktops and laptops
• Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
• Must live within 1 hour of the facility (10767 Gateway West, El Paso, TX)
• Will be responsible for all assigned trouble tickets from creation to resolution
• Experience providing IT support to end-user communities preferred but not required
• Ability to sit at a workstation for long periods of time
• Excellent customer service and communications skills required
• Minimum high school diploma
• Analyze and report daily on ticket resolution to an established weekly ticket closure rate
• May be required to lift up to fifty (50) pounds
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
• Troubleshoot basic IT services as needed and assist customers with reported issues
• Technical certifications strongly desired
• Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals

Physical Demands

Essential Functions

• Logical problem-solving skills and ability to multi-task
• Typing speed of 30 wpm or higher.
• Performs other related duties and assignments as required and as assigned by supervisor
• Ability to work and adhere to any shift assigned. We operate 24 hours a day, 365 days a year
• Complete all training requirements within time required.
• Utilizing software, databases, scripts, and tools appropriately.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Understanding and striving to meet or exceed Enterprise Service Desk metrics while providing excellent consistent customer service.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Adhering to all company policies and procedures
• Must be able to pass a Federal Background Check and Drug testing
• Adhere to established customer service and documentation standards within required time frames.
• Meet personal/team qualitative and quantitative metric goals
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Sit for extended periods of time with minimal breaks.
• Managing large amounts of inbound and outbound calls in a timely manner in a high stress environment

Notes

• Must have an "office type" workspace free from distractions
• Must live within one hour or 60 miles from the facility at 10767 Gateway West, El Paso, TX
• Must be flexible to work any shift. The call center is opne 365 days a years, 24 hours a day
• Must have transportation to report onsite as requested
• Shifts are 20-25 hours weekly
• Must have adequate and relable home internet
• Employees are required to report on site as requested
• Part Time qualifies for prorated sick, vaction, and paid holidays

ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.