It Support Specialist Jobs

What you will be doing

• Optimize Service desk Process and workflow
• Onboarding and offboarding users and related equipment.
• Support via ServiceDesk and onsite.
• User administration in Active Directory, Office 365, and other systems.
• Creation of user guides and other documentation.
• Perform other related duties as assigned
• Participate in various IT projects.
• Troubleshooting of Laptops/desktops, SaaS applications, and onsite equipment.

What will be required of you

• Valid driver’s license and valid passport
• Bachelor’s degree in computer science, information systems, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

What we will love about you

• Thrive in a fast-paced environment where no two days look the same.
• Passionate about IT and find it motivating to learn.
• Experienced with hardware troubleshooting and support.
• Fluent in reading and writing English.
• Passionate about helping others and find it natural to provide an outstanding service.
• Service-minded and outgoing and take pride in adhering to deadlines and appointments.
• Experienced with Microsoft products and troubleshooting.
• Familiar with network technologies and can troubleshoot basic network issues.

In addition, we hope you’ll appreciate:

• Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and two Give Back Days
• Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.
• Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!