It Support Specialist Jobs

Job Title: IT Support Specialist Location: Dallas, TX 75246 6+ Months contract Description: The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a "hands-on" technical role that requires good people skills along with workstation support knowledge. Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Preferred experience: Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems. Responsibilities - Analyze and resolve hardware/software problems onsite or remote operational mode - Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows - Removal and installation of hardware components and peripherals - Installation of additional software and manually and via deployment console - User requests for technical advice and support - Installation and customization of client equipment - Provide concierge support to VIP/Executive personnel as needed - Classification of technical queries and forwarded to relevant departments - Documentation of customer inquiries - PC Refresh Life Cycle Process and deployment - Use client security tools (antivirus, encryption) - Use remote support tools, and ticketing tools - Customizing user profiles - Hardware installation and hardware expansion - Instruction and advice to the user - Backup and restore of user data