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It Support Specialist Jobs

Company

Aldridge
Address San Antonio, TX, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-07-27
Posted at 10 months ago
Job Description
Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Do you have an interest in being introduced to infrastructure maintenance and support? If yes, keep reading.


The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would learn to rapidly assess and respond to a variety of issues while working in a group of supportive, knowledgeable professionals. When not directly responding to user issues, the candidate will assist the Network Operations Center with proactive maintenance and infrastructure issues.


Accountabilities:


  • Email issues
  • Troubleshoot technical issues and provide effective paths to resolution
  • Ensure high User Satisfaction
  • Keep up-to-date with the latest technology trends and products
  • VPN Access issues
  • Provide technically accurate, user-friendly solutions to basic end-user requests:
  • Active Directory
  • Application support
  • Printer issues
  • Meet daily Utilization goals


Requirements:


  • Ability to work in a fast-paced, high-pressure environment
  • Strong problem solving skills
  • Strong written and verbal communication
  • CompTIA, Microsoft 365, Network+, or other support certifications are a plus
  • Experience with ticketing systems is a plus
  • A positive attitude and strong people skills
  • Voracious thirst for knowledge


EOE/M/F/D/V


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