Senior It Technician Jobs

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.
We value our employees by offering a competitive benefit package including:

• Paid maternity & parental bonding leave
• Short & long term disability
• Commission and bonus opportunities
• 401(k) Match
• 11 Paid holidays
• Paid vacation and sick leave
• Training, certification, & growth opportunities
• Medical/Dental/Vision/Life Insurance
• Employee referral & recognition programs

For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.
Visit www.NRPGroup.com for more information.
NRP INVESTMENTS, LLC is currently seeking a Senior IT Technician for our brand new San Antonio office!
Position Summary
The Senior IT Technician is responsible for analyzing and troubleshooting computer problems for employees, fulfilling new hardware requests, software, and peripheral requests. Work directly with System Support Specialists in project specific support needs, maintaining department specific documentation, and meeting continuous service delivery demands. Technicians will provide technical assistance in person, through email, or over the phone to various end-users. The technician will be required to utilize a service desk system for tracking customer needs.
Essential Functions

• Other duties as assigned.
• Investigate outstanding help desk items, document resolutions, and be the first escalation point for the Help Desk staff.
• Identity Management (Active Directory and security/access integrations).
• Participate in Department on-call rotation and after-hours support.
• Direct junior team members with their daily priorities, training, and education.
• Review department documentation, training materials, and create knowledge-based articles (KBA’s).
• Accurately record, update, and document requests using the IT service desk system, ensuring all incidents received are properly recorded, categorized, and prioritized. Escalating as needed.
• Responsible for maintaining third party vendor management and support.

Skills & Abilities
Education: Bachelor’s Degree in information technology or Related Field.
Experience: 3 – 5 Years of relevant IT Experience.
Technical Skills: Experience with Microsoft Autopilot.
Experience with Microsoft Intune or Related MDM Solution.
Experience with resolving support requests within an ITSM platform (2-5 Years)
CompTIA A+ Certification a plus.
Driver’s License Required: Yes
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.