It Technician Jobs

Position Title: IT Technician/ End User Support
Reports To: CFO
FLSA Status: Exempt
Updated: 7/25/2023
SUMMARY: This position will provide end-user technology support for Allegiance Mobile Health locations. It includes supporting technology such as computers, monitors, printers, phones, accessories and other equipment. Troubleshooting includes, but not limited to, Microsoft Tenant and Operating Systems/Applications, along with many other external and internal built systems, applications and equipment.
ESSENTIAL DUITES AND RESPONSIBILITIES: (Responsibilities include, but not limited to)

• Configure and maintain phone accounts (features, lines, PTT groups) with multiple carriers.
• Able to document and manage equipment inventory
• Support region utilizing remote desktop, remote computer control mechanisms and some travel.
• Up to 25% travel with occasional overnights.
• Provide on call or weekend support when necessary.
• Support requests via our ticketing and tracking systems.
• Repair, configure, and maintain push to talk, desk, soft, and iPhones.
• Repair, configure, and maintain Toughbook's.
• Special assignments and other work-related duties as required by management.
• Computer builds, repair, and troubleshoot (PC hardware, printers, copiers).
• Adhere to all company policies and procedures.
• Other duties as assigned.
• Troubleshoot and resolve end user issues.
• Computer Deployments - deploy computers to end users and ensure all applications and data is transferred to the computer.

Knowledge And Skills

• Hardware configuration/set up skills - able to deploy new equipment and wipe used equipment
• Broad knowledge of Windows Tenant and Operating Systems
• Strong organizational skills, high attention to detail and the ability to work independently.
• Demonstrated skills in clear communication and presentation.
• Superior analytical and customer service minded communication skills.
• High degree of professionalism when interacting with both internal and external customers.

Work Conditions

• Sitting for extended periods of time.
• Lifting and transporting of moderately heavy objects up to 75 pounds, such as computers and peripherals.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and handle other computer components.

Minimum Qualifications

• Associates Degree and/or 3-5 years knowledge of computer hardware and operating systems.
• Possess and maintain a valid driver's license and insurable with our carrier.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Allegiance is an EEO employer as defined by the EEOC.
Job Posted by ApplicantPro